Sr. Operations Associate

Berkley • Manassas, VA

6d

About The Position

The Operations Associate role is designed as a growth opportunity within BerkleyNet. It is a transitional position intended to provide exposure to various business functions, develop core competencies, and prepare the individual for potential advancement into roles in the underwriting, claims or operations departments. This role offers hands-on experience, cross-functional collaboration, and learning opportunities that align with BerkleyNet's commitment to employee development. The role will be responsible for customer service and administrative tasks that support the efficiency of our business operations and uphold our brand promise to deliver a Ridiculously Fast, Amazingly Easy customer experience. An Operations Associate fulfills the primary responsibilities of the role by executing the following duties and tasks: Interface with customers via phone, email and live chat to resolve complex inquiries. Support daily business operations by performing data entry functions related to underwriting, claims, finance and mailroom operations. Ownership of operations tasks and assignments to complete them within timelines and communicate any issues preventing completion with your lead and participate in offering solutions to overcome the issues. Provide feedback and offer solutions on existing policies and procedures to assist in business process improvement. Learn about and use data analysis to identify opportunities for improved efficiencies in process and product. Assist the operations leadership team in management of daily team responsibilities. Collaborate with different departments to improve business operations. Prioritize tasks to manage competing priorities and be accountable to deliver results. May participate in cross-functional project teams.

Requirements

• Ability to make decisions incorporating diverse perspectives
• Excellent communication, prioritization and customer service skills
• Strong discretion in dealing with highly confidential and sensitive information exhibited at all times
• Proven record of setting delivery commitments and meeting expectations
• Demonstrates a natural curiosity to understand the “why” behind processes, decisions, and outcomes, seeking deeper insights to improve operations.
• Enjoys analyzing problems, identifying root causes, and developing thoughtful, data-informed solutions.
• Embraces continuous learning and growth, actively seeking opportunities to expand knowledge and improve skills.
• Thrives in a dynamic environment where asking questions and challenging the status quo are encouraged.
• Bachelor's Degree in appropriate field of study or equivalent work experience

Responsibilities

• Interface with customers via phone, email and live chat to resolve complex inquiries.
• Support daily business operations by performing data entry functions related to underwriting, claims, finance and mailroom operations.
• Ownership of operations tasks and assignments to complete them within timelines and communicate any issues preventing completion with your lead and participate in offering solutions to overcome the issues.
• Provide feedback and offer solutions on existing policies and procedures to assist in business process improvement.
• Learn about and use data analysis to identify opportunities for improved efficiencies in process and product.
• Assist the operations leadership team in management of daily team responsibilities.
• Collaborate with different departments to improve business operations.
• Prioritize tasks to manage competing priorities and be accountable to deliver results.
• May participate in cross-functional project teams.

Benefits

• Health
• dental
• vision
• life
• disability
• wellness
• paid time off
• 401(k)
• profit-sharing plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level