Sr Operations and Logistics Specialist

Life Fitness

1d • Hybrid

About The Position

Join us as we empower the world to work out, creating healthier lives together. The Senior Operations and Logistics Specialist plays a key role in ensuring the timely, accurate, and cost-effective movement of service parts that keep our customers’ equipment up and running. This position supports our customer-first commitment by partnering closely with Service Parts Operations, Transportation, Warehousing, Customer Care, and IT to deliver exceptional service experiences. Reporting into Director, Logistics, this role has direct impact on service levels, uptime, and customer satisfaction across our global installs. Work model: Hybrid (Monday & Friday remote; Tuesday–Thursday in-office collaboration). Team members can be located in Rosemont or at our Distribution Center in Joliet. #LI-HYBRID

Requirements

• 3+ years of warehousing and inventory management experience, preferably supporting service parts or aftermarket operations
• 3+ years of transportation and carrier administration experience required
• Experience supporting time-sensitive, expedited, or service-critical shipments strongly preferred
• Ability to multitask across multiple disciplines in a fast-paced, service-oriented environment
• Highly organized with strong customer service, analytical, interpersonal, and proven decision-making skills
• Strong written and verbal communication skills with the ability to partner effectively across teams
• Experience with Oracle ERP and OBI systems required and TMS system experience preferred
• Advanced proficiency in Microsoft Office Suite, including Excel and PowerPoint, required
• Bachelor’s degree (BA/BS) required or 10+ years in relevant warehousing experience

Responsibilities

• Manage transportation and carrier administration activities supporting the distribution of service parts to customers, technicians, and service partners
• Monitor service parts inventory levels, movements, and exceptions to ensure high service levels and minimal downtime for customers
• Act as a key liaison between Service Parts, Warehousing, Transportation, and IT teams to resolve delivery and availability issues quickly and effectively
• Support same-day, expedited, and critical service parts shipments with a strong sense of urgency and customer-first mindset
• Analyze service parts logistics and inventory data to identify trends, root causes, and opportunities for process and cost improvements
• Manage the service parts RMA process and communicate cross functionally with the customer finance team and customer support teams.
• Utilize Oracle ERP, OBI, and TMS systems to execute transactions, track performance, and generate service-level reporting
• Support carrier onboarding, compliance, and performance management specific to service parts distribution requirements
• Drive continuous improvement initiatives that enhance service parts availability, delivery speed, and reliability
• Partner cross-functionally to align service parts logistics strategies with field service and customer support needs
• Contribute to a team-oriented environment by collaborating, sharing best practices, and supporting peers during high-volume or critical service periods
• Maintain accurate documentation and reporting to support audits, forecasting, and operational decision-making
• Demonstrate perseverance and attention to detail while managing multiple priorities in a fast-paced service-driven environment

Benefits

• a 401(k) savings plan with 4% employer match
• medical, dental and vision insurance
• parental, medical and military leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• paid vacation days beginning at 13 days annually
• paid sick leave as provided under state and local paid sick leave laws
• company paid short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• hospital indemnity
• identity protection
• legal services
• adoption assistance
• tuition assistance
• commuter benefits
• employee discounts
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees