Sr. Operations Analyst - Training Coordination, CrowdStrike Training (Remote)

CrowdStrike

2d • $86,000 - $135,000 • Remote

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking a dynamic Sr. Operations Analyst to support our Training & Certification team. In this role, you will be the driving force behind our world-class training program, orchestrating seamless learning experiences for cybersecurity professionals worldwide, optimizing learner journeys, and ensuring our clients are maximizing their training investments. This role will get exposure to both our training team, and our broader Services business operations as a member of our global Services Operations team.

Requirements

• A four-year degree (or equivalent) with an emphasis in Business Management or related fields.
• 4-6 years experience demonstrating a working knowledge of customer service and operations.
• Can handle multiple tasks at once using excellent organizational, time management, and project management skills.
• Exceptional written and verbal communication skills.
• Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels.
• Desire to innovate and improve existing processes to help organization scale.
• Comfortable working in a dynamic environment with shifting priorities and multiple stakeholders.

Nice To Haves

• Experience working for a fast-paced technology and/or security company.
• Experience with any of the following systems/programs: SalesForce, Docebo, Tableau, Qualtrics, Google Workspace, AI tools.

Responsibilities

• Oversee all student enrollment, cancellations, rescheduling, and related communication to ensure the smooth flow of students through CrowdStrike University.
• Create and maintain a global, yearly schedule of CrowdStrike University instructor-led classes.
• Analyze class fill rates, cancellations, and frequencies, and make recommendations to business leaders to ensure schedule optimization.
• Own the communication strategy to customers to ensure timely consumption of training investments.
• Lead regular scheduling meetings with Leadership to ensure timely scheduling of classes.
• Forecast future class schedules based on past demand.
• Help maintain written policies and procedures for all assigned functions.
• Collaborate with various internal teams to lead process improvement projects.
• Interview and debrief learners, acting as a liaison for the CrowdStrike Training team.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees