Sr. Operations Agent - Time Critical

. Crane Worldwide Logistics . • Atlanta, GA

13d

About The Position

Essential Job Functions Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms. Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments. Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department. Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies. Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers. Investigating client problems and/or complaints and managing to successful resolution. Addressing all client inquiries. Maintaining relationships with both internal and external customers with exceptional service. Other duties as assigned Other Skills & Abilities Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel. Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner. Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers. Strong knowledge of personal computers Education and Experience Good client service skill and ability to handle dual tasks. Physical Requirements Talking, hearing and using hands to operate computer equipment Vision abilities required by this job include close vision and the ability to adjust focus Job may require extended sitting or standing, use of standard office equipment.

Requirements

• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel
• Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner
• Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers
• Strong knowledge of personal computers
• Good client service skill and ability to handle dual tasks
• 3+ years' industry experience
• 2+ years' experience in Motor Carriers and Freight Forwarders
• High School Diploma or GED

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms
• Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments
• Evaluates appropriate cost/time combination for each shipment
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments
• Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States
• Sales Support -- Provides assistance for domestic sales department
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies
• Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers
• Investigating client problems and/or complaints and managing to successful resolution
• Addressing all client inquiries
• Maintaining relationships with both internal and external customers with exceptional service
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees