Sr. Operational Change Coordinator

Lockheed Martin•Orlando, FL

1d•Remote

About The Position

Join Lockheed Martin’s digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This strategic priority is reshaping our operations and business processes to better serve our customers in terms of cost, quality, and capabilities, while delivering the speed, agility, and insights necessary to stay ahead of rapidly evolving threats. The 1LMX Deployment Center of Excellence is hiring a detail-oriented and organized Change Coordinator to support our Operational Change Management team. What You Will Be Doing: In this role, you will be responsible for providing administrative support to the Operational Change Leads, ensuring that all changes are properly documented, tracked, and communicated to stakeholders. You will play a key role in maintaining the integrity of our change management process and ensuring that all changes are implemented efficiently and effectively. Your key responsibilities include the following: 1. Change Management Administration: Maintaining accurate and up-to-date records of changes, including change requests, assessments, and approvals. Ensuring that all changes are properly documented and tracked in our change management system. 2. Change Scheduling and Coordination: Coordinating with technical teams to schedule changes and ensure that all necessary resources are available. Developing and maintaining change schedules and calendars. 3. Communication and Notification: Communicating change plans and status to stakeholders, including application owners, technical teams, and business stakeholders. Ensuring that all stakeholders are informed and engaged throughout the change management process. 4. Change Reporting and Metrics: Developing and maintaining reports and metrics to measure the effectiveness of the change management process. Providing regular updates to Change Managers and other stakeholders on change management performance. 5. Process Improvement: Identifying areas for improvement in the change management process and suggesting changes to the Change Managers. Assisting in the development and implementation of process improvements. 6. Compliance and Governance: Ensuring that all changes comply with organizational policies, procedures, and regulatory requirements. Maintaining accurate and complete records of changes, including documentation and audit trails. 7. Support and Training: Providing support and training to Change Managers and other stakeholders on the use of change management tools and processes. Assisting in the development and maintenance of change management documentation and training materials. Further Information About This Opportunity: While this role is fully remote, occasional travel may be required (~1-4x year)

Requirements

Experience with change management tools and software (ServiceNow or similar)
Experience with running reports and analysis
Knowledge of IT Information Library (ITIL) principles and practices
Knowledge of IT service management (ITSM)
Strong attention to detail and ability to maintain accurate records
Strong communication and interpersonal skills
Strong problem-solving and analytical skills
Demonstrated ability to team across organizational boundaries and geographical locations to collaborate with others
Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Nice To Haves

Experience creating reports and dashboards for metrics using various tools (e.g. Tableau, ServiceNow, excel, powerBI, etc.)
ITIL Foundation certification or equivalent
Knowledge of Enterprise Operations business applications
Experience with IT Service Management
Experience with 1LMX
Associate's or Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities

Maintaining accurate and up-to-date records of changes, including change requests, assessments, and approvals.
Ensuring that all changes are properly documented and tracked in our change management system.
Coordinating with technical teams to schedule changes and ensure that all necessary resources are available.
Developing and maintaining change schedules and calendars.
Communicating change plans and status to stakeholders, including application owners, technical teams, and business stakeholders.
Ensuring that all stakeholders are informed and engaged throughout the change management process.
Developing and maintaining reports and metrics to measure the effectiveness of the change management process.
Providing regular updates to Change Managers and other stakeholders on change management performance.
Identifying areas for improvement in the change management process and suggesting changes to the Change Managers.
Assisting in the development and implementation of process improvements.
Ensuring that all changes comply with organizational policies, procedures, and regulatory requirements.
Maintaining accurate and complete records of changes, including documentation and audit trails.
Providing support and training to Change Managers and other stakeholders on the use of change management tools and processes.
Assisting in the development and maintenance of change management documentation and training materials.