SR OFFICE ASSISTANT

Thurston County Career Site • Olympia, WA

8h

About The Position

Thurston County is seeking a highly motivated and qualified individual for the position of Senior Office Assistant within the Administrative Services Division of Central Services. The Central Services Department provides diverse internal services to County offices and departments. This position is a front desk profession who through customer interactions assists in getting the customer to the correct office or department to receive the service they came in for. This position also answers phone calls and provides information on county-wide services.

Requirements

• High School Diploma or GED.
• Two years experience in an office environment with responsibility for performing a full range of senior level office support tasks, including experience providing information and assistance to the general public.
• Ability to type at a minimum of 55 wpm (higher levels may be required for specified positions.)
• Ability to fully utilize the personal computer and related software programs.

Nice To Haves

• Personable and inviting mannerisms while working with internal and external customers.
• Able to give accurate, detailed directions to customers.
• Ability to communicate effectively orally and in writing, in person and over the phone.
• Ability to manage in-person customers and answer the phone simultaneously.
• Work independently, identify resources, and make independent decisions.
• Positive attitude and team player mentality.
• Knowledge and experience with de-escalation techniques and staying calm and professional under pressure.

Responsibilities

• Provides excellent customer service in person and over the phone.
• Assists customers in signing into the self-service kiosk for service number.
• Answers incoming phone calls on a county central line. Provides accurate information and/or transfers to appropriate department or office.
• Manages Information Desk e-mail, Central Services Leave Calendar, and has general administrative tasks assigned to them.
• Acts as liaison between the public and county offices/departments.

Benefits

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.
• Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.
• Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
• Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
• Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
• Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees