Sr NOC Analyst
About The Position
The Sr. NOC Analyst will oversee the configuration, layout, and maintenance of the entire network. This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center. The Sr. NOC Analyst will also research and evaluate the network through our NMS tool and recommend needs where applicable. This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives. The Sr. NOC Analyst will need to be well versed with the administration of a heterogeneous network across multiple platforms. The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metrics of the performance within our deployed infrastructure.
Requirements
- Strong understanding of server administration and data center operations.
- Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.
- Effective communication and teamwork skills to collaborate with cross-functional teams and external partners.
- Detail-oriented and organized, with a commitment to maintaining accurate network documentation.
- A strong sense of ownership and dedication to ensuring customer network stability and reliability.
- 3+ years telecommunications experience.
- Solid understanding of network technologies and communications protocols.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to work with minimal supervision.
- Experience on Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms.
Responsibilities
- Thoroughly investigate and analyze Crown Castle Fiber infrastructure to determine root cause of service impairments.
- Plan, validate, and execute corrective measures on Crown Castle Fiber Optical and Data network in a timely fashion, meeting or exceeding SLA guidelines.
- Ensure internal teams and leadership receive clear and concise ticket updates with regularity.
- Provide peer-to-peer support for both Network Analysts & NOC Technicians.
- Demonstrate proficient handling of Crown Castle Monitoring Systems (Netcool) to quickly identify and repair network events.
- Draft (and conduct) change management events as needed following troubleshooting of the Crown Castle network.
Benefits
- Employees (and their families) are eligible for medical, dental, vision, and basic life insurance.
- Employees are able to enroll in our company’s 401k plan.
- Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
