Sr. New Homes System Performance Coordinator

Sunrun • Columbia, SC

428d • $46,592 - $62,130

About The Position

The Sr. New Homes System Performance Coordinator at Sunrun is responsible for engaging with customers to activate solar panel systems and providing desktop troubleshooting support to field service professionals. This role involves monitoring system performance, diagnosing issues, and ensuring efficient service delivery to enhance customer satisfaction and operational efficiency.

Requirements

• High school diploma or equivalent (Bachelor's preferred but not required)
• Minimum 3 years experience in electrical or solar industries
• Excellent, timely customer engagement skills, with strong interpersonal communication
• Fluency in Salesforce, Google Apps, and monitoring platforms
• Excellent written and verbal communication skills
• Solar installation/design experience
• NABCEP Associate certification (preferred)
• Knowledge of current NEC and local AHJ regulations
• Self-sufficient and highly motivated

Nice To Haves

• NABCEP Associate certification

Responsibilities

• Understand and execute on Sunrun's corporate policies and best practices
• Notify and educate customers on post-PTO activation process
• Monitor cases of service needs
• Review install work orders and detect install deviations that require additional field work
• Remotely diagnose PV system issues due to non-operation (commissioning and activation)
• Maximize Field Service professional efficiency by appropriately routing escalations
• Optimize dispatches utilizing solar and electrical expertise
• Provide troubleshooting support to Field Service Technicians
• Remain current with PV technologies
• Improve the customer experience by helping to eliminate future unnecessary service visits
• Provide feedback on trends to internal quality teams
• Meet performance goals set forth by management
• Understand the Field Operations Manual, manufacturer's specifications and requirements

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED