Sr. Network Technician

Johns Hopkins•Bethesda, MD

5d•Onsite

About The Position

The Network Support team receives trouble tickets and service requests from across the organization. They support Sibley, Suburban, and all Maryland/DC/VA off campus locations, JHCP clinical locations, as well as home users, and affiliate offices. This includes over 80 off campus locations from Fells Point to Springfield, VA. The Network Support team receives trouble tickets and service requests from across the organization. They support Sibley Hospital, Suburban Hospital, all Maryland/DC/VA off campus locations, JHCP clinical locations, as well as home users, and affiliate offices. This includes over 80 off campus locations from Fells Point to Springfield, VA. Problem calls are wide ranging in scope and difficulty. The group handles connectivity issues for clinical care components such as scanners, portable computers, clinical workstations, radiology devices, tablets, pagers, security cameras, etc. They also handle less critical networked devices such as office computers, copiers, printers, cash registers, and parking gates. Service request work also covers this geographic region, and diversity of connectivity. Simple connection requests, to major clinical construction projects, with several hundred devices are common. Technical staff are required to have knowledge of a wide range of devices, and connectivity methods, as well as network hardware. With over 500 network closets supported, installations and upgrades are consistently on the work schedule. The team is required to provide support 24x7 on-site support for all hospital operations. This position is responsible for providing basic data and voice connectivity, as well as troubleshooting device issues for customers across the Johns Hopkins enterprise.

Requirements

High School Diploma/GED. Additional experience may substitute for education.
Equivalency Formula: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.
Four years of related experience.
Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Demonstrated track record of the ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues in a positive manner.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Demonstrated track record of exemplary customer service skills.
Strong understanding of data communication principles
Moderate to strong understanding of OSI Model
Strong familiarity with network troubleshooting techniques
Strong understanding of network management principles
Strong understanding of how DHCP and DNS services work
Demonstrated understanding of IP Addressing
Strong knowledge of public vs. private IP addressing schemes
Demonstrated understanding of WAN, routing techniques, and packet analysis
Ability to articulate and explain the fundamental differences between layer 2 and layer 3 functionality
Demonstrated ability to troubleshoot simple IPv4 routing issues for routes located at remote facilities (small edge routers)
Strong understanding of VLANs and demonstrated ability to configure and validate.
Strong understanding of web based video conferencing solutions, Teams, Zoom, WebEx.