Sr. Network Operations Engineer

Burwood Group • Chicago, IL

130d • $100,000 - $130,000 • Remote

About The Position

Burwood Group is currently looking for experienced candidates to join our Network Operations team. This role will work collaboratively with client teams, Burwood's Managed Services teams, and Burwood's Professional Services teams to aid with architecting, engineering, managing, supporting, and upgrading the customer network environments. This role gives you the opportunity to get hands-on with the latest infrastructure technologies, including LAN, WAN, Wireless, Voice, and more. This role combines a strong passion for technology and outstanding customer service.

Requirements

• SME in Network Security architecture and protocols, including SD-WAN
• Experience in troubleshooting complex issues with a systematic approach
• Cybersecurity knowledge and experience are highly desired
• Scripting and Automation knowledge, Python and Ansible a plus
• Hands-on experience working with Cisco Meraki, Nexus and SD-WAN, Palo Alto Networks, Aruba/HPE Networks
• In-depth knowledge of WAN network strategies and circuits such as MPLS, Metro-E, and Dark Fiber
• Familiarity with network analysis tools such as Sciencelogic or Solarwinds
• Familiarity with NetBrain is a plus
• Understanding of DR strategies and design
• CCNA required
• CCNP/CCIE or equivalent experience strongly preferred

Responsibilities

• Developing relationships with the client and familiarizing yourself with their systems in order to become a trusted advisor to aid them in their technology road mapping.
• Designing and implementing new network solutions.
• Analyzing and managing recommended changes to increase LAN/WAN reliability, scalability and security.
• Conducting research, working with manufacturers and vendors, and defining system/user requirements with the clients for their technology needs.
• Implementing, changing, and maintaining network and network security appliances in secure computing environments.
• Analyzing root cause for issues using tools such as packet captures and Wireshark.
• Mentoring junior members of the team in technology and process adherence.
• Functioning as an escalation path for Tier 1 and Tier 2 Network Teams.
• Creating and reviewing KB articles.
• Drafting, reviewing, approving, and implementing Changes.
• Utilizing automation and orchestration platforms to reduce manual efforts.

Benefits

• Flexible work-from-home policy
• Generous vacation policy
• 401(k) and Roth 401(k) savings plan, complete with a company match
• Health, dental and vision insurance
• Life and accident insurance
• Short and Long-Term Disability coverage
• Mental wellness programs
• Flexible spending accounts for pre-tax healthcare and transit/parking expenses
• Learning opportunities in support of career development
• Access to financial planning expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree