Sr Network Engineer

Resideo • Bethlehem, PA

98d

About The Position

Senior Network Engineers report to the Senior Manager of Network Engineering. The position’s primary responsibilities are providing technical support to our clients, building enterprise-grade networks and serving as a technical resource for other members of the Engineering team. The Senior Network Engineer should be comfortable with leading, multitasking and wearing several hats.

Requirements

• Minimum of 5 years networking experience
• Current CCNP certification (or equivalent)
• Expert understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
• Expert understanding of wireless local area networks, authentication, security, and encryption protocols
• Experience supporting customer environments in a helpdesk/support capacity
• Ability to solve complex technical problems while under pressure and interfacing with clients
• Custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
• Excellent written/verbal communication skills
• Great organizational skills
• Ability to multitask, prioritize responsibilities, and meet tight deadlines
• Ability to work in a fast-paced environment
• Working knowledge of Microsoft Office Suite

Nice To Haves

• Ruckus Wireless Solutions Engineer (WiSE), CWNA/CWNP, ICX/Brocade certifications or equivalent experience
• Experience programming and troubleshooting Ruckus Virtual SmartZone environments
• Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
• Self-motivated and able to work independently with minimal supervision
• Experience with TeamViewer or other remote desktop support applications
• Working knowledge of ConnectWise
• Python, VBScript, JavaScript, or other scripting experience
• Apple or Microsoft certifications
• VPN and SSH experience
• Web development / database experience

Responsibilities

• Provide technical support to clients
• Build enterprise-grade networks
• Serve as a technical resource for the Engineering team
• Open tickets, diagnose, and resolve escalated Tier 1 and Tier 2 issues with remote clients’ networks
• Program/provision and QC wired and wireless network systems for deployment at remote sites
• Provide and maintain thorough documentation of client systems
• Create and manage client accounts on ARCC and other network management platforms
• Foster collaboration with clients and teammates by coaching and sharing knowledge
• Learn new technologies and products
• Write/publish KB articles to increase the team's institutional knowledge
• Process RMAs for defective products
• Provide occasional after-hours emergency support for remote clients

What This Job Offers

• Career Level: Senior