Sr Network Engineer
About The Position
The Sr. Network Engineer is responsible for the development, maintenance, configuration, deployment, and support of network and computing systems, providing hands-on technical support, and troubleshooting solutions for all systems, including routers, switches, LAN/WAN (video, VoIP, and data networks), firewalls, wireless access points, cloud networking, and other network infrastructure devices. Responsible for Incident Management ensuring that incidents are effectively escalated, managed, and resolved with full communication of status, plans, and actions to management and customers. Monitoring and oversight of network performance, capacity, and tune related network components. Bringing forward new ideas, providing recommendations to enhance network performance, reliability, and support capabilities. Troubleshoot and support networking concepts and protocols such as: VLAN, VRF, STP, HSRP/VRRP, SDWAN, IP Subnetting, MPLS, OSPF, and BGP routing. Supporting network automation systems related to configuration management, rule development, policy enforcement and reporting. Creates network design packages and updates master documentation to reflect as-built configurations. Designs QoS policies, performance metrics, and support procedures for voice, video and data services. The position requires extensive firewall design, deployment, monitoring, and troubleshooting experience. Performing in-depth protocol and network analysis to determine root cause of impact. This position serves as a member of infrastructure team and provides level 2/3 support for incidents. It supports daily operations and administration of LAN and WAN systems; performs scheduled maintenance; triages user requests; and logs, coordinates, and tracks requests for assistance related to IT-supported systems.
Requirements
- High School or GED
- 5 to 10 years
- Cisco Certification CCNP
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Troubleshoot & support networking concepts and protocols such as: VLAN, STP, HSRP/VRRP, VRF, IP Subnetting, MPLS, OSPF, DMZ, and BGP routing
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
- Configure and troubleshoot server load balancing mechanisms and algorithms.
- Proficient understanding and experience using configuration management and/or diagnostic tools, monitoring applications and performance analysis tools.
- Will work with distributed, complex enterprise deployments including: multi-tiered environments, virtualization technologies, operating systems, routing, monitoring, storage connectivity, capacity planning, backups, network security
- Adhere to the Credit Union’s core values and The Walt Disney Company’s Five Keys while consistently modeling integrity and respect in carrying out the PFCU’s mission and vision.
- Follows written and verbal instructions
- Follows established guidelines
- Interprets policies and procedures
- Participates in the establishment of guidelines and procedures
- 75% of role involves interaction (verbal or written) with PFCU Staff and IT Team members
- Ability to regularly work flexible hours including nights and weekends to perform hardware and software upgrades and to provide on-call support This position requires the ability to:
- Sitting for a prolonged period of time and repetitive tasks. With access to confidential information, there is a risk of a breach of confidentiality. This individual is on guard relating to the control of restricted information.
- Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Verbal communication where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Ability to hear average or normal conversations and receive ordinary information. Ability to work and focus in a semi-noisy environment. Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary work; sitting most of the time. Exerts up to 20 lbs. of force occasionally. 80% of job role involves working in sized climate controlled environments.
Responsibilities
- Manages service transitions for new deployments to ensure quality products are delivered into the production environment.
- Independently identify, troubleshoot, document, and escalate complex problems
- Represents Infrastructure as part of Enterprise Architecture
- Creates network design packages and updates master documentation to reflect as-built configurations.
- Partners with customers, vendors, and technology groups to understand network requirements, and create optimal solutions
- Provides support for critical network problems, including occasional on-call responsibilities for escalated issues
- Performing in-depth protocol and network analysis to determine root cause of application and network performance related problem
- Building/replacing network hardware and software configurations per design
- Critical Systems Service Level (uptime performance) for systems that are championed
- Delivery of priority projects
- Maintain complete and accurate documentation for all LAN/WAN responsibilities
- IT Service Request resolution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
