Ensures Service Provider delivery of managed services in the areas of Network Services functions meet HAEA’s Network & Business requirements. This position requires in-depth knowledge of HAEA’s Network Infrastructure, (LAN/Switches, DNS – DHCP, WAN, Load Balancers, VOIP, VPN etc.) to address complex incidents and problems and to provide a stable and reliable infrastructure. This position is also responsible for ensuring that Network Infrastructure meets availability requirements and contracted service levels. The person is also responsible for managing vendor technical performance, network specific contracts/suppliers and prioritizing customer business requests, managing projects schedules and budgets.