Sr. Network Engineer
About The Position
Key Responsibilities Network Operations & Support Support and maintain corporate and field network environments across: Railroad offices, terminals, shops, and yards Remote and mobile locations supporting rail operations Troubleshoot and resolve network connectivity issues impacting operational systems, dispatching, safety, and business functions. Serve as an escalation point for complex network incidents and outages. Cisco ISE & Network Access Control Administer and support Cisco ISE for: User and device authentication (RADIUS/TACACS+) Wired and wireless access control Integration with Active Directory and security policies Troubleshoot access issues affecting office staff, field devices, and railroad operational systems. Cisco Umbrella & Network Security Manage Cisco Umbrella DNS-layer security policies to protect users and devices from malicious or unauthorized internet activity. Work with the Security team to: Review alerts and reports Adjust policies to balance security with railroad operational needs Support roaming users and remote locations using Umbrella-based protection. Fiber & Physical Network Infrastructure Support and coordinate fiber and structured cabling infrastructure across railroad facilities, including: MDF/IDF closets at yards, terminals, and offices Patch panels, switches, cabling documentation, and labeling Coordinate with contractors and vendors for fiber installs, repairs, and testing. Ensure facilities meet basic network standards for uptime and safety. Azure & Hybrid Connectivity Support networking components related to Azure-hosted applications and services, including: Site-to-site VPNs Secure connectivity between on-prem locations and Azure Assist with troubleshooting connectivity issues affecting cloud-based railroad systems. Cradlepoint & Cellular Connectivity Deploy, configure, and support Cradlepoint LTE/5G devices used for: Remote sites Temporary locations Backup connectivity for critical railroad operations Monitor connectivity, performance, and reliability of cellular network solutions. Vendor Support & Cisco SmartNet Manage vendor relationships and support cases for network equipment. Open and coordinate Cisco SmartNet tickets, hardware replacements (RMA), and support escalations. Assist with hardware lifecycle planning and refresh coordination. Documentation & Standards Maintain clear, practical documentation including: Network diagrams IP address tracking Site connectivity details Basic troubleshooting and support procedures Follow and contribute to change management practices to minimize operational risk. Collaboration & Leadership Work closely with: IT Infrastructure Cybersecurity Field Operations Railroad leadership and site contacts Mentor junior team members and provide guidance on standard network practices. Communicate clearly during outages or changes that impact railroad operations.
Requirements
- 10+ years of experience supporting enterprise network environments.
- Hands-on experience with: Cisco ISE Cisco Umbrella Cisco SmartNet support processes Fiber and wired network infrastructure Azure networking (basic to intermediate) Cradlepoint or cellular WAN devices
- Strong troubleshooting skills in real-world operational environments.
- Ability to support business-critical systems where uptime and safety are priorities.
- Comfortable working with vendors, contractors, and internal teams.
Nice To Haves
- Experience supporting industrial, transportation, railroad, or field operations environments .
- Cisco and/or Azure certifications (or equivalent experience).
- Familiarity with: Remote site networking Backup and failover connectivity ITIL or structured IT support practices
- Practical, solutions-oriented mindset
- Strong sense of ownership and reliability
- Able to balance security with operational needs
- Clear communicator with technical and non-technical users
- Comfortable working in both office and railroad field environments
- Able to travel as needed
Responsibilities
- Network Operations & Support Support and maintain corporate and field network environments across: Railroad offices, terminals, shops, and yards Remote and mobile locations supporting rail operations
- Troubleshoot and resolve network connectivity issues impacting operational systems, dispatching, safety, and business functions.
- Serve as an escalation point for complex network incidents and outages.
- Cisco ISE & Network Access Control Administer and support Cisco ISE for: User and device authentication (RADIUS/TACACS+) Wired and wireless access control Integration with Active Directory and security policies
- Troubleshoot access issues affecting office staff, field devices, and railroad operational systems.
- Cisco Umbrella & Network Security Manage Cisco Umbrella DNS-layer security policies to protect users and devices from malicious or unauthorized internet activity.
- Work with the Security team to: Review alerts and reports Adjust policies to balance security with railroad operational needs Support roaming users and remote locations using Umbrella-based protection.
- Fiber & Physical Network Infrastructure Support and coordinate fiber and structured cabling infrastructure across railroad facilities, including: MDF/IDF closets at yards, terminals, and offices Patch panels, switches, cabling documentation, and labeling
- Coordinate with contractors and vendors for fiber installs, repairs, and testing.
- Ensure facilities meet basic network standards for uptime and safety.
- Azure & Hybrid Connectivity Support networking components related to Azure-hosted applications and services, including: Site-to-site VPNs Secure connectivity between on-prem locations and Azure
- Assist with troubleshooting connectivity issues affecting cloud-based railroad systems.
- Cradlepoint & Cellular Connectivity Deploy, configure, and support Cradlepoint LTE/5G devices used for: Remote sites Temporary locations Backup connectivity for critical railroad operations
- Monitor connectivity, performance, and reliability of cellular network solutions.
- Vendor Support & Cisco SmartNet Manage vendor relationships and support cases for network equipment.
- Open and coordinate Cisco SmartNet tickets, hardware replacements (RMA), and support escalations.
- Assist with hardware lifecycle planning and refresh coordination.
- Documentation & Standards Maintain clear, practical documentation including: Network diagrams IP address tracking Site connectivity details Basic troubleshooting and support procedures
- Follow and contribute to change management practices to minimize operational risk.
- Collaboration & Leadership Work closely with: IT Infrastructure Cybersecurity Field Operations Railroad leadership and site contacts
- Mentor junior team members and provide guidance on standard network practices.
- Communicate clearly during outages or changes that impact railroad operations.
Benefits
- Medical, Dental, Vision insurance ( immediate eligibility starting day one of employment)
- Company paid life insurance
- Voluntary life insurance, voluntary short-term disability, voluntary long term disability, voluntary accident insurance, voluntary hospital indemnity insurance
- Voluntary identity theft protection
- Flexible spending account benefits
- Paid maternity leave
- 8 paid holidays
- Paid time off (accrual starts day one of employment)
- Employee Assistance Program
- 401K retirement savings plan
- Work boot allowance
- Employee referral program
- Annual tickets to My Old KY Dinner Train
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
