Sr National Account Support Specialist (SME - Fortress)

PrimeSource Building Products•Irving, TX

2d•Onsite

About The Position

PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a Sr National Accounts Support Specialist professional to work in our Irving, Texas corporate office. This position will be responsible for the following with additional duties assigned as necessary:

Requirements

Qualified candidates must be self-motivated, have the ability to multi-task and be willing to work as part of a team.
Requires professional and confident telephone skills as well as proficient computer skills ideal candidate would have some knowledge of the building material industry.
We are looking for a 2 to 4 year college degree; or equivalent combination of education and at least one year of sales or customer service experience.
To perform this job successfully, an individual should have knowledge of Advanced Excel skills (required).

Nice To Haves

Experience in managing national account compliance a plus.
Photoshop and SAP knowledge a plus.

Responsibilities

Monitors Special Order process from National & Major Accounts and ensures shipping expectations are met
Monitors National accounts daily orders to ensure partner routing and compliance guidelines are followed
Investigates, challenges and resolves pending compliance fines prior to remittance deductions
Maintain and improve content of existing items on all National Account customer platforms
Uploads daily inventory levels to partner platforms
Manage internal SAP order blocks
Ensure new store orders are shipped complete and timely to store openings
Assists in resolving Major & National Accounts customer issues, questions and inquiries
Assists in generating weekly POS reports
Investigates and resolves customer problems with deliveries.
Works on .com initiatives, onboarding and maintaining data that populates our customer’s sites.
Copies data, compiles records and reports.
Provides administrative support to The National Account team as needed or requested.
Handles inbound calls to assist customer information requests.
Builds and maintains customer relationships.
Prepares reports of business transactions.
Operates all office machines such as computer, calculators and copier.