Sr MS Engineer

GDT - General Datatech

4d

About The Position

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results. Job Summary: The Level 2 Engineer provides intermediate technical support in a professional manner. The Level 2 Engineer is responsible for the provisioning, deployment, and ongoing operations and maintenance of all managed network services for customers and internal customers. This individual will be a member of a team of Engineers within the Network group. The Network Engineer will work the networking ticket queue and directly support our customers escalations.

Requirements

• Advanced understanding in network design.
• Strong communication skills.
• Ability to convey technical requirements and concepts, commensurate to one’s level, to technical and non-technical clients and corporate audience.
• Excellent written and oral communications, problem solving and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Interpersonal skills with the ability to interface with all levels of the organization.
• Must have good knowledge in Cisco routers and Switches.
• Must have Knowledge in anyone of these Firewalls - Palo Alto/Cisco ASA/Cisco firepower/Juniper SRX/Fortinet.
• Must have good knowledge in Call Manager, Cisco Unity Connection and Cisco IM&P
• Basic understanding in SIP , H323 Gateways and Expressway connectors
• Must be completed in anyone of below certification. o CCNA - Must for Network and Security L2

Nice To Haves

• Good to have knowledge in Aruba Switches
• Good to have knowledge in Cisco Contact Center Xpress, Cisco Expressways and MGCP Gateways
• CCNP Collaboration - Good to have for UC L2
• CCNP Enterprise - Good to have.
• ACSA - Good to have.
• ACSP - Good to have.

Responsibilities

• The Level 2 Engineer will provide client consultation: perform analyses of customer security needs and recommend, design, and implement secure server and network environments.
• Provide technology support: install, maintain, upgrade, and troubleshoot servers, networks, firewalls, VPNs, and other security products, providing solutions to complex hardware/software problems including testing.
• Effectively communicate security policy and technology issues and product capabilities through both high-quality written documents unstructured interviews to all levels of client.
• Keep up to date with network security issues and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed