Sr Mobility Engineer & IT Generalist

BJ's Wholesale Club-posted 3 months ago

$98,000 - $128,500/Yr

Full-time • Mid Level

Hybrid • Elkton, MD

General Merchandise Retailers

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BJ's Wholesale Club is seeking a highly skilled and versatile Mobility Engineer & IT Generalist to support our Perishable Distribution Center. This hybrid role is primarily focused on mobile device engineering and operations (80%) with additional responsibilities in general IT support (20%). The ideal candidate will have deep expertise in mobile device management, deployment, and troubleshooting, along with a solid foundation in IT infrastructure and end-user support to act as IT person at Perishable Distribution Center with Subject Matter expertise in Mobility Engineering.

Serve as the primary engineer for Android and iOS mobile devices across clubs and distribution centers.
Configure, deploy, and support mobile devices including Honeywell, VoCollect, Zebra TC51/TC52/TC53e, MC9300/MC9400, Apple iPads, and Windows CE devices.
Manage and maintain MDM platforms, primarily Workspace ONE (Airwatch), including device enrollment, patching, and lifecycle management.
Troubleshoot escalated mobility issues using remote management tools and collaborate with club users and IT teams.
Support mobility-related upgrades and ensure consistent device performance across all platforms.
Lead project work including MDM cleanup, lifecycle refreshes, and ad-hoc business requests.
Document architectural designs, network communication services, and service traffic data related to mobility solutions.
Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices.
Assist with network and infrastructure support including device reboots, cable replacements, basic switch / port configuration, VLAN segmentation, hardware repair, refresh and installations.
Act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance.
Conduct coverage analysis, interference mitigation, and seamless roaming for Industrial Wi-Fi.
Support new club openings within the territory, providing onsite assistance during key operational phases.
Collaborate with corporate IT and third-party vendors to resolve complex technical issues.
Train club personnel on proper use and maintenance of supported technology.
Maintain accurate documentation of all technical work and ensure compliance with company policies and security protocols.
Perform Level-1 WMS triage and collaborate closely with infrastructure & WMS teams.
Use ServiceNow for Incident, request, change, problem management.
Coordinate with vendors for service visits & warranty repairs.

Bachelor's degree in Computer Science, Information Technology, or related field preferred.
2+ years of experience in a technical support or mobility engineering role, preferably in a retail or distribution environment.
Extensive hands-on experience with Workspace ONE (Airwatch), Zebra and Honeywell mobility devices, and VoCollect.
Strong troubleshooting skills across Android, iOS, and Windows platforms.
Working knowledge of networking technologies including LAN, WAN, VPN, and wireless.
Excellent communication and interpersonal skills with the ability to work independently and collaboratively.

Experience with Warehouse Management Systems, POS systems and retail technology.

BJ's pays weekly
Eligible for free BJ's Inner Circle and Supplemental membership(s)
Generous time off programs to support busy lifestyles including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
Benefit plans for changing needs including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
401(k) plan with company match (must be at least 18 years old)

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