Sr. Microsoft Windows OS Engineer (Hybrid)

A.C. Coy • Morrisville, NC

1d • Hybrid

About The Position

Tier One Technologies is seeking a Sr. Microsoft Windows OS Engineer to support our US Government client. This hybrid Contract-to-Hire position will be located in Morrisville, NC. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities Work with Endpoint Technology Engineering Systems Platform Configuration team to improve digital user experience and assist in troubleshooting IT Service Desk call drivers. Research, diagnose and develop remediations to improve performance, as well as determine any common call drivers to the service desk to reduce calls and wait time in line. Assist all Windows related issues, primarily researching endpoint analytics and investigating items that impact Windows performance and end user experience. Evaluate endpoint analytical data and windows event / log data to identify areas of concern with workstation performance or issues driving incidents. Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to: Operating system issues Software installation and configuration Network connectivity issues. Conflicting third-party applications Monitor system performance and identify areas for improvement. Work with other IT teams to troubleshoot and resolve complex technical issues.

Requirements

• A degree from an accredited College/University in the applicable field of services. Four additional years of relevant experience in lieu of a college degree is required.
• 13+ years of experience in software development and/or related field.
• In-depth knowledge of Windows Operating Systems, including their features, architecture, and functionalities.
• Ability to install and configure Windows Operating Systems on multiple platforms, including laptops, desktops, and servers.
• Deep understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
• Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system.
• Strong knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN.
• Strong knowledge of Active Directory services, Group Policy, and domain configuration.
• Strong knowledge of WMI – Windows Management Instrumentation.
• Prior experience utilizing PowerShell scripting and command-line interfaces to automate tasks and streamline processes.
• Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
• In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.
• Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.
• Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.
• Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.
• In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS.
• Familiarity with cloud-based infrastructures, such as Azure, AWS, or Google Cloud.
• Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues.
• Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.
• Must be able to obtain a Position of Public Trust Clearance.
• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.

Responsibilities

• Work with Endpoint Technology Engineering Systems Platform Configuration team to improve digital user experience and assist in troubleshooting IT Service Desk call drivers.
• Research, diagnose and develop remediations to improve performance, as well as determine any common call drivers to the service desk to reduce calls and wait time in line.
• Assist all Windows related issues, primarily researching endpoint analytics and investigating items that impact Windows performance and end user experience.
• Evaluate endpoint analytical data and windows event / log data to identify areas of concern with workstation performance or issues driving incidents.
• Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to: Operating system issues Software installation and configuration Network connectivity issues.
• Conflicting third-party applications Monitor system performance and identify areas for improvement.
• Work with other IT teams to troubleshoot and resolve complex technical issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level