Sr Mgr, Workforce Optimization

CVS Health

70d • $82,940 - $182,549

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. As a Senior Manager on the Colleague Relations Team, you will be responsible for leading a team of Workforce Optimization Advisors who support the enterprise by providing expert consultation and guidance to CVS leaders and colleagues on the process and policies related to Workforce Reduction. Additionally, as the Senior Manager of this team, you will be responsible for handling the sensitive and/or escalated matters reported to your team. You will support the development and execution of Colleague Relations Workforce Optimization processes and practices and help develop strategies and interventions to support the evolution of Colleague Relations. As directed by the Lead Director of Workforce Optimization, this role will provide oversight, guidance/mentoring to Workforce Optimization Advisors, own relationships with designated functional partners (e.g., Legal, Compliance, Security), HRBP’s/leaders, and deliver applicable reporting to identify trends and recommend appropriate solutions for the Enterprise. In this role, you will also act as the primary expert and business owner for the workforce reduction tool, driving system improvements, enhancements, and issue resolution in partnership with internal and external technical teams across CVSH IT, HRIT, vendor, WFR leadership, etc.

Requirements

• 7+ years of HR experience.
• Ability to present and deliver training.
• Knowledge of current state and federal employment laws and regulations.
• Solid problem solving and decision-making skills.
• Excellent oral and written communication skills.
• Strong interpersonal skills including expertise in conflict management, investigation, negotiation, and influencing.
• Ability to direct a staff of 10 or more Colleague Relations Advisors.
• Highly organized and able to prioritize and plan time/resources.
• Strong project management skills.
• Ability to handle highly confidential and sensitive information.

Nice To Haves

• Cloud-based technology experience.
• IT/business analyst experience.
• High degree of emotional intelligence, professionalism, and discretion.

Responsibilities

• Lead a team of Workforce Optimization Advisors.
• Provide expert consultation and guidance to CVS leaders and colleagues on Workforce Reduction processes and policies.
• Handle sensitive and escalated matters reported to the team.
• Support the development and execution of Colleague Relations Workforce Optimization processes and practices.
• Develop strategies and interventions to support the evolution of Colleague Relations.
• Provide oversight and mentoring to Workforce Optimization Advisors.
• Maintain relationships with functional partners such as Legal, Compliance, and Security.
• Deliver reporting to identify trends and recommend solutions for the Enterprise.
• Act as the primary expert and business owner for the workforce reduction tool.
• Drive system improvements, enhancements, and issue resolution.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost wellness screenings, tobacco cessation, and weight management programs.
• Confidential counseling and financial coaching.
• Paid time off.
• Flexible work schedules.
• Family leave.
• Dependent care resources.
• Colleague assistance programs.
• Tuition assistance.
• Retiree medical access.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree