Sr Mgr-Strategic Planning

American Express • Sunrise, FL

363d • $90,000 - $165,000

About The Position

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The GSG Servicing Innovation team focuses on developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space.

Requirements

• Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems.
• Ability to influence without authority at all levels and demonstrated track record for driving results and transformation across multiple lines of business.
• Proven relationship-builder with strong consultative and collaborative skills to partner with business leaders in order to devise solutions to complex business challenges.
• Adept at forming thoughtful and considered perspectives, supported by both objective fact and strategic conviction.
• Excellent oral and written communication and presentation skills, including the ability to articulate complex issues in a simple, non-technical manner, to fluently bridge business and technical discussions, and to tailor communication to various audiences.
• Familiarity with Microsoft PowerPoint and Excel required.

Nice To Haves

• Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights.
• Comfortable working in an environment with tight deadlines and managing through making decisions with imperfect information.

Responsibilities

• Supporting the scoping of the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to 'bigger bets'.
• Thought leadership/creative problem solving to accelerate technological innovation for AXP and drive progressive improvement.
• Developing strong working relationships with various stakeholders in order to achieve results and enact wide-scale impact across the enterprise.
• Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders.
• Driving project delivery by fostering teams, managing relationships with stakeholders, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed.
• Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of sustainable, transformational results.
• Preparing and refining financial models to project GenAI pilot results and financial impact.
• Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant.
• Executing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees