Sr Mgr, SOC Operations

Frontier Airlines • Denver, CO

38d • Onsite

About The Position

The Sr. SOC Operations Mgr, in collaboration with the Director, System Operations Control, will assist in the management of day-to-day operations. In monitoring operations, the Sr SOC Mgr will assist with command-and-control decisions, including during severe and irregular operations.

Requirements

• Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience
• Excellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions
• Excellent communication skills, include ability to successfully interact with airport authorities, regulatory agencies and executive leadership
• Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans
• Highly self-motivated, able to handle multiple, high-profile tasks calmly
• Ability to work under high-stress conditions, maintaining an example of calm and professionalism
• Proven ability to make optimal, balanced decisions during high stress irregular situations
• Attention to detail
• Understanding, familiarity with SABRE Air Center operational software
• Standard office equipment, including PC, copier, fax machine, printer
• Typical office environment, adequately heated and cooled
• Generally, not required.

Nice To Haves

• Bachelor's degree preferred
• Budget management, labor relations and project management skills preferred

Responsibilities

• Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures.
• Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations.
• Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications.
• Examines and recommends changes to improve the quality and efficiency of the operation. Creates, communicates and executes operational plans aimed at preventing disruptions.
• Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption.
• Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency. Acts as liaison to senior management regarding day-to-day operations.
• Provide effective leadership within SOC, promoting all corporate and operational objectives.
• Responsible for supervising SOC managers, insuring the proper execution of their assigned duties.
• Assist with management of all SOC areas, insuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations.
• Assist in the recruitment process and hiring of System Operations Control personnel. Aid and recommend in the discipline and termination process as needed. Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel.
• Project management and other duties as assigned by senior leadership
• Support organizational policies and senior leadership directives through productive analysis and constructive suggestions.

Benefits

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a 'Dress for your Day' business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Air Transportation
• Number of Employees: 5,001-10,000 employees