Sr Mgr, People Strategy and Operations

PayPal • Austin, TX

238d • Hybrid

About The Position

The Senior Manager of People Strategy and Operations plays a pivotal role in shaping and coordinating the priorities that drive how the People organization operates and evolves. Reporting to the Senior Director of Business Operations, this role leads planning and governance for our people technology roadmap, facilitates cross-functional operating rhythms, and ensures alignment across initiatives, processes, and stakeholders. With a strong focus on strategic coordination, process optimization, and technology enablement, this leader connects the dots between strategy and execution—supporting scalable, people-centered solutions and partnering closely with Technology, COEs, PBPs, and the Communications team to bring key initiatives to life.

Responsibilities

• Partner with the People & Places leadership team and Enterprise Technology Experience (ETX) to define and maintain a comprehensive functional technology strategy and roadmap, ensuring alignment with business priorities.
• Lead the Tech Intake and Governance Process for proposed people technology initiatives and projects, ensuring thorough evaluation and alignment with organizational goals.
• Oversee and manage the Technology Roadmap & Prioritization, ensuring that the roadmap is regularly reviewed and adjusted to reflect evolving business needs.
• Conduct a Quarterly Refresh of technology roadmap & active work - assessing progress and making necessary adjustments to ensure execution on the roadmap.
• Track and report on the ROI and impact of technology enhancements, ensuring that technology investments are delivering measurable value.
• Partner with Communications teams to ensure broad visibility and awareness of cross-functional changes, supporting change management efforts for technology-driven transformations.
• Lead and support HR transformation initiatives focused on improving operational effectiveness and efficiency.
• Oversee high-impact, enterprise-wide projects, including people technology initiatives, ensuring clear timelines, structured execution, and strong stakeholder engagement throughout the project lifecycle.
• Facilitate collaboration between HR, IT, Finance, and other departments to drive integrated solutions and ensure alignment across cross-functional teams.
• Translate complex transformation efforts (e.g., tech enablement, process redesign) into clear, actionable messaging for employees and stakeholders.
• Partner with change management and comms leads to create and maintain toolkits, FAQs, and rollout plans for major initiatives.
• Help assess change impact and readiness, ensuring appropriate sequencing, stakeholder engagement, and feedback loops.
• Develop high-impact executive communications and leadership narratives, supporting decision-making and aligning strategy with business priorities.
• Analyze HR data and translate complex insights into clear, actionable recommendations that inform business strategies and leadership decisions.
• Provide data-driven storytelling that fosters strategic discussions, driving business impact and fostering alignment across leadership teams.
• Identify inefficiencies in HR processes and lead continuous improvement initiatives, working to streamline operations and enhance overall performance.
• Monitor key performance metrics and performance indicators, identifying opportunities for optimization and proposing data-backed solutions.
• Ensure a cycle of continuous feedback and process refinement, adapting to changes in organizational priorities and technology.

Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance
• Annual performance bonus
• Equity compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities