Amtrak-posted 4 months ago
$149,400 - $193,644/Yr
Full-time • Manager
Washington, DC
Rail Transportation

The Sr. Manager, IT Systems Design & Development owns one or more IT processes within one functional area. The position manages services provided to one or more internal and external customer(s). The Sr. Manager IT, Systems Design & Development works on multiple projects as a technical delivery team(s) leader, and sometimes as a project leader while managing matrixed resources. Responsible for systems analysis, design, development, enhancement, integration, maintenance and support. Sr. Managers within the Systems Design & Development job family work closely with business partners, team members to understand the business needs and turn those into quality solutions. These solutions must be aligned with business and IT strategies and in compliance with the organization's standards. Sr. Managers IT, Systems Design & Development are involved in the Full Systems Development Life Cycle and therefore are responsible for forecasting, planning, designing, developing, testing, implementing and supporting software that meets business outcomes. Responsibilities beyond development of software may include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations. The Sr. Manager IT, Systems Design and Development possesses a solid understanding of development, testing and integration techniques. Knowledge of current and emerging IT products, services and processes is required. Individuals must be able to adjust to constant business change. Managers also provide business support, consultation and subject matter expertise for system development, maintenance and support. Managers are most importantly leaders to their teams and within the organization. Managers must grow the skills and competencies of their team members and influence the organization to bring overall business value.

  • Provides subject matter expertise (SME), while leading across diverse teams to meet or exceed business outcomes.
  • Responsible for aligning information technology solutions with the business strategy.
  • Works with business partners to understand business problems and desired outcomes.
  • Provides input to business technology planning.
  • Implements solutions consistent with business outcomes.
  • Leads the planning, design, solutioning and implementation of IT initiatives to support business strategy.
  • Delivers high-quality solutions at optimal cost to customers.
  • Participates in the development of budgets.
  • Tracks and takes appropriate steps to manage and balance the budget.
  • Participates and provides input to the Service Level Agreement (SLA) and measures performance thereof.
  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.
  • Reviews service provider performance.
  • Meets regularly with team to determine how best to solve for business outcomes.
  • Collaborates with business and team members to establish measurable individual and team objectives.
  • Documents and presents performance assessments.
  • Recognizes and rewards associates commensurate with performance.
  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward, recognition and retention.
  • Identifies the roles, skills and competencies needed to meet short-term and long-term business outcomes.
  • Bachelor's Degree in related technical/business areas.
  • Relevant experience managing development solutions and projects.
  • 5+ years of hands-on experience with software development.
  • 5+ years of proven track record of progressively providing technical and project leadership to deliver enterprise scale solutions.
  • Strong Agile delivery experience, SAFe experience desired.
  • Proven experience with Java, API's, DevOps and lean development practices.
  • Strong expertise in developing and deploying applications in Cloud based Platforms such as AWS, Azure, and other Cloud platforms.
  • Requires experience in managing teams and building relationships with people at a variety of levels.
  • Requires demonstrated ability to launch and deliver solutions, coordinating with multiple teams.
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
  • Highly motivated, organized, and able to support multiple high paced initiatives.
  • Excellent oral and written communication skills.
  • Master's Degree in technical/business or equivalent.
  • 9 - 11+ years relevant work experience preferred or equivalent work experience.
  • Has delivered multiple projects using Agile methodologies.
  • Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service internal and external customers.
  • Experience working in real time 24x7 IT environments.
  • Domain knowledge of railroad or other transportation systems.
  • Health, dental, and vision plans.
  • Health savings accounts.
  • Wellness programs.
  • Flexible spending accounts.
  • 401K retirement plan with employer match.
  • Life insurance.
  • Short and long term disability insurance.
  • Paid time off.
  • Back-up care.
  • Adoption assistance.
  • Surrogacy assistance.
  • Reimbursement of education expenses.
  • Public Service Loan Forgiveness eligibility.
  • Railroad Retirement sickness and retirement benefits.
  • Rail pass privileges.
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