Sr MGR, Client Service Tech

Circana Careers • Boston, MA

9d • Hybrid

About The Position

Client Service Sr Manager Let’s be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Role Summary As a Sr Manager of Client Service Operations, you will lead service delivery and operational excellence for a major retail client. This role ensures timely, high-quality deliverables, leverages technology to streamline processes, and strengthens client relationships through data-driven insights and proactive support.

Requirements

• Bachelor’s degree in operations, Technology, CPG, Retail, Market Research, or related field.
• 5+ years of experience in client service operations or retail analytics.
• Strong problem-solving and project management skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to adapt and manage multiple priorities in a fast-paced environment.
• Experience with data platforms and technology solutions preferred.

Responsibilities

• Own end-to-end service delivery and client satisfaction.
• Develop account plans and stakeholder maps to deepen partnerships.
• Provide training and support for Circana platforms and services.
• Maintain proficiency in Circana platforms (Unify, Liquid Data, OmniMarket).
• Develop and enhance custom client databases and models.
• Leverage technology and AI to automate and streamline operations.
• Manage projects across cross-functional teams.
• Identify and resolve data quality issues with clear communication.
• Ensure timely and accurate delivery of client reports.

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees