Sr Mgr, Business Systems

Public Consulting Group-posted 3 months ago
$120,000 - $175,000/Yr
Full-time • Senior
1,001-5,000 employees
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PCG seeks a motivated, experienced business and account manager in the human services field, with a specialty in human services technology, to join our team. This role will help support our clients accomplish major human services technology transformations to better support their human services programs, such as public benefits management and foster care services. The role may be remote but will require regular travel to Harrisburg, PA and other sites as needed.

  • Establish good working relationships with local, state, federal and private service agencies.
  • Act as project manager or client engagement manager as needed.
  • Direct and manage contract capture and implementation efforts from beginning to end.
  • Identify and resolve issues and conflicts within the project team.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Build, develop, and grow any business relationships vital to the success of the project and the company.
  • Elevate PCG’s reputation in the marketplace as an innovative leader and trusted partner.
  • Grow a book of business that includes multiple projects with multiple jurisdictions.
  • Manage risk associated with the delivery of services.
  • Provide subject matter expertise on a range of topics relevant to applicant’s background.
  • Lead research, speaking engagements and service offering development.
  • Provide industry knowledge to lead and assist in strategic planning and product/service line development.
  • Analyze markets and spot opportunities.
  • Use existing client networks to provide a perspective on future business.
  • Supervise and mentor a team of human services IT consultants.
  • Other tasks as to be determined by PCG management.
  • 7+ years’ experience working within the human services technology field.
  • At least 5+ years in a leadership/supervisory role.
  • Integrated eligibility and/or child welfare technology experience strongly preferred.
  • Proper etiquette including customer relation techniques, strong verbal and written communication skills.
  • Ability to prioritize work and meet deadlines.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Ability to establish working relationships with federal, state, county agencies and the general public.
  • Relevant certifications preferred (PMP, Prosci, Six Sigma, etc.).
  • Medical and dental care benefits
  • 401k
  • PTO
  • Parental leave
  • Bereavement leave
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