Sr. Member Services Representative - Mission Valley

YMCA of San Diego County•San Diego, CA

3d•$20 - $24•Onsite

About The Position

Overview The Sr. Member Services Representative is r esponsible for building positive relationships among members, participants, volunteers and staff, with the intent to grow membership. The Representative creates a positive image of the YMCA by providing excellent customer service, actively responding to inquiries, questions and needs, efficiently handling calls and providing accurate information. As well, c onduct member interviews with the intention of connecting members to membership and programs based on individual interests and goals. The individual in the position will w ork in a team-oriented environment. The Representative will serve as Manager on Duty when higher management is out of the office. The Sr. Member Services Representative a ssists with front desk operations by providing leadership, training, and support to Member Services Representative employees in addition to completing general Membership administrative duties. For information on Y Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org) Schedule Location: Mission Valley YMCA Full-time Monday - Friday: 2pm - 10:30pm

Requirements

2 + years ’ of sales and relationship-building experience
Passion, enthusiasm, and commitment to the mission and cause of the YMCA
An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community
Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers
Conflict resolution skills, and ability to demonstrate sound judgment and initiative
Ability to effectively manage multiple tasks simultaneously with attention to detail
Experience with basic Wi ndows based applications
Possess basic math, grammar, and spelling skills to complete transactions
Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross American Heart Association American Safety & Health Institute
YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement

Responsibilities

Model the YMCA character values of caring, honesty, respect and responsibility in all aspects of position responsibilities, particularly through actions and conversation with members
Monitor access to facility and answer all incoming phone calls according to Association policies and procedures
Engage in active listening with members to build relationships, understand individual’s goals and interests and take the initiative to assist in the achievement of those goals
Maintain working knowledge of branch and Association programs to communicate and share information to members and participants
Greet, interview, and tour future members using cause-driven sales and engagement techniques
Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals
Process program scholarship applications
Implement, distribute, and communicate all membership marketing campaigns and any sales related promotions
Build positive member relationships and cultivate member Y stories with the intention of increasing participation in our Y’s Support Campaign
Maintain working knowledge of scholarship programs, while actively encouraging and assisting members in the successful completion of the application process
Serve as Manager on Duty when higher management is out of the office
Process program enrollment transfers and overrides in TREC when necessary
Visual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftly in an emergency and follow the branch emergency plan
Ability to work as part of a team. Develops harmonious relationships with staff, members, guests, and volunteers
Other duties as assigned