Sr. Member Service Officer
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About The Position
First Entertainment Credit Union is looking for a Sr. Member Service Officer responsible for delivering an excellent member service experience to its current and potential members. The Sr. Member Service Officer (Floater) is responsible for building member relationships through individual efforts by educating and advising members about First Entertainment products and services. The ideal candidate will contribute to the Credit Union’s key results by displaying personal accountability through impacting expense control, positively affecting profitability, influencing business growth, and exceeding member satisfaction expectations. Additionally, the Sr. Member Service Officer (Floater) will perform a variety of direct member contact functions to effectively meet the needs of members, including but not limited to paying and receiving functions, performing advanced account maintenance services, recommending and selling the Credit Union’s products and services while ensuring to maintain confidentiality and security of member information. This position is a full-time onsite opportunity and will report to the Sr. Director, Specialty Sales. The role will primarily be based in our Culver City location but will need to offer floater coverage to other community or lot branches as needed. The target starting hourly rate is between $24.58 and $30.72 in California.
