Sr. Market Associate

Reid's Fine Foods•Charlotte, NC

19d

About The Position

We are looking for a customer-focused Sr. Retail/Cashier Associates to join our team! You will be helping and overlooking the team preparing coffee drinks and food for customers while creating a friendly and hospitable atmosphere. You will also assist customers in finding retail items, stock the store, ring customers up, amongst other duties. You are passionate about customer service, organized, calm, and friendly, you make a point to go above and beyond to make sure customers have exceptional experiences.

Requirements

Previous knowledge of food service regulations preferred
ServeSafe or Food Handler’s Certification, or willing to obtain
Strong customer service and interpersonal communications skills
Able to stand for long periods of time
Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards
Excellent conflict resolution skills
Able to work in a fast-paced environment

Responsibilities

Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer
Take food and drink orders; understand the food and beverage menu in order to provide the best possible description and execution of menu items to your guests
Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks
Accurately and efficiently enter orders into POS system
Clear and reset counters and tables at the conclusion of each guest visit
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures