At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Wholesale business unit is responsible for using T-Mobile's network for MVNO (Mobile Virtual Network Operators), IoT (Internet of Things), and M2M (Machine to Machine) Partners to increase net contribution to T-Mobile. This position is part of the Wholesale Operations Team and is responsible for the efficiency and cost effectiveness of the support model for our established Wholesale partnerships. In this position, the Senior Manager will lead and coach a team of Operations Managers responsible for the day-to-day management of established accounts. The role requires handling day to day priorities of individual contributors and resolving partners escalation. The scope of this position includes regular executive leadership status on SOX controls, Usage, Fraud and Business Reconciliation. The Senior Manager will also ensure that contract terms and agreed upon processes are completed appropriately. The Senior Manager is the primary liaison for Wholesale product/project teams and for internal operational centers (Mediations, Engineering, Fraud, Business Assurance, etc.) in the implementation of new and/or enhanced functionality for the partners ensuring proper communication and readiness. The Senior Manager plays a key role in advocating for Wholesale Partners across the enterprise. By professionally leading the support organizations, the Senior Manager brings our line of business closer to our mission of being the network operator of choice. This position can be in either of our HQ locations - Bellevue WA or Overland Park KS. This is a hybrid role with expectations to be in office at least 3 days a week.