Sr. Manager - Wholesale L&H Enterprise Applications

Acrisure-posted 3 months ago
Full-time • Manager
Grand Rapids, MI
5,001-10,000 employees
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The Senior Manager – Wholesale L&H is responsible for leading the strategic planning, development, implementation, and support of enterprise-level software applications that serve the agency functions within the organization. This role ensures the effective alignment of technology solutions with business needs, driving operational excellence and innovation across the department. This individual will manage a team of business analysts/data analysts and will collaborate closely with business stakeholders, IT leadership, and external vendors to ensure timely delivery of high-quality software solutions.

  • Develop and execute the enterprise application strategy in alignment with corporate and departmental goals.
  • Evaluate emerging technologies and recommend improvements or replacements to current systems.
  • Lead, mentor, and develop a cross-functional team of professionals, fostering a high-performance culture.
  • Oversee the planning and execution of multiple concurrent application projects, ensuring on-time, on-budget, and on-scope delivery.
  • Drive Agile or hybrid project methodologies within the team.
  • Serve as the primary liaison between business units (e.g., agency operations, legal, compliance) and IT for application-related initiatives.
  • Gather and prioritize business requirements, translating them into functional and technical specifications.
  • Facilitate regular communication with executive sponsors and stakeholders to provide updates and manage expectations.
  • Ensure all applications meet regulatory, security, and data governance standards.
  • Collaborate with internal audit, legal, and compliance teams to ensure proper controls are in place.
  • Maintain application documentation, disaster recovery plans, and support processes.
  • Manage relationships with third-party software vendors and service providers.
  • Experience with insurance agency applications.
  • High PC skills including experience with Microsoft Office Suite including Word, Excel, Power Point, Outlook, SharePoint.
  • Bachelor's degree in IT, Business Administration, Accounting or Finance.
  • 5-10 years of insurance management system (AMS) management experience.
  • Experience with insurance agency management system implementation and optimization.
  • Professional, organized, and strong communicator.
  • Background in Accounting, Finance, Planning or Operational Leadership preferred.
  • Familiarity with Applied Epic agency management system.
  • Life and Health licensed (preferred).
  • Management experience preferred.
  • Able to work independently and enjoy a high degree of interaction with team members.
  • Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.
  • Self-motivated and driven.
  • Ability to manage a diverse remote staff.
  • Maintain a sense of urgency and ability to work with and meet deadlines.
  • Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.
  • Demonstrates excellent time management and prioritization skills.
  • Attention to detail and commitment to a high level of accuracy.
  • The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information.
  • Ability to maintain a professional demeanor and positive attitude.
  • Competitive compensation.
  • Flexible vacation policy, paid holidays, and paid sick time.
  • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid).
  • Company-paid Short-Term and Long-Term Disability Insurance.
  • Company-paid Group Life insurance.
  • Company-paid Employee Assistance Program (EAP) and Calm App subscription.
  • Employee-paid Pet Insurance and optional supplemental insurance coverage.
  • Vested 401(k) with company match and financial wellness programs.
  • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options.
  • Paid maternity leave, paid paternity leave, and fertility benefits.
  • Career growth and learning opportunities.
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