Sr. Manager, Warehouse

GeneDx•Gaithersburg, MD

8d•$100,000 - $120,000

About The Position

Reporting to the Lab Controller, the Senior Warehouse Manager leads end-to-end warehouse operations to ensure safe, compliant, and efficient receipt, storage, inventory control, and distribution of materials supporting laboratory testing activities. This role partners closely with Laboratory Operations, Supply Chain, Procurement, Quality, and Internal Audit to maintain regulatory compliance, execute accurate ERP/WMS transactions, manage nonconforming materials and discrepancies, and support Sarbanes-Oxley (SOX) control testing and remediation. The Senior Manager drives continuous improvement through KPI development and performance tracking, optimizes warehouse layout and capacity, oversees outbound shipping to vendors and clients, and develops/updates SOPs, work instructions, and training. As a people leader, the role supervises, mentors, and develops warehouse staff while promoting a culture of safety, quality, and accountability and managing expenses through effective resource planning.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field (or equivalent experience).
8+ years of progressive warehouse/distribution or supply chain experience, including 3+ years leading people leaders and/or frontline teams.
Strong inventory control expertise, including cycle counts/physical inventory, variance analysis, and ERP/WMS transaction integrity.
Advanced proficiency in Excel and reporting/analytics; able to build and manage KPIs, dashboards, and performance reviews.
Demonstrated operational excellence and continuous improvement capability (Lean/5S/root-cause/corrective action) in a regulated environment.
Strong written and verbal communication skills; able to influence cross-functional partners and communicate risks, controls, and recommendations.

Nice To Haves

Working knowledge of warehouse safety and regulatory requirements (e.g., OSHA) and shipping regulations (DOT/IATA) preferred.
Experience managing warehouse budgets, labor planning, and vendor/carrier performance; able to balance cost, service, and compliance.
Audit/SOX control awareness and strong documentation discipline preferred; healthcare, biotech, laboratory, or other regulated industry experience a plus.

Responsibilities

Own end-to-end warehouse operations, ensuring safe, compliant material flow, inventory integrity, and service-level performance.
Develop and maintain SOPs, policies, work instructions, and training to standardize work and improve layout, workflow, and material flow.
Lead process improvement (ERP/WMS optimization, automation, system enhancements, capacity planning) to improve scalability, accuracy, and efficiency.
Ensure compliance with DOT, IATA, OSHA, and applicable state/federal requirements; identify and mitigate compliance risks.
Own inventory integrity (cycle counts/physical inventory, ERP/WMS accuracy, discrepancy resolution, root cause, corrective actions) and maintain audit readiness.
Define, track, and improve KPIs (fulfillment, accuracy, shrink/loss, productivity, service levels) to drive accountability and continuous improvement.
Partner cross-functionally (Lab Ops, Procurement, Quality, Finance, Facilities) to align inventory strategy, mitigate risks, and resolve operational issues.
Develop and manage the warehouse operating budget; control costs without compromising service or compliance.
Oversee outbound shipping and logistics, ensuring compliant documentation, on-time dispatch, and effective carrier/vendor management.
Perform additional duties as assigned.
Lead and develop warehouse staff through coaching, performance management, and skills development, while ensuring a safe, compliant, and accountable operating environment.