Sr. Manager, Warehouse & Fulfillment Operations

Faherty Brand•New York, NY

14d•$120,000 - $135,000

About The Position

Faherty is seeking an experienced Senior Manager of Warehouse Operations to lead our global fulfillment and distribution strategy. This role combines hands-on operational leadership with strategic vision—optimizing daily performance across our domestic and international warehouse and 3PL network while building the infrastructure to support future growth. The ideal candidate excels at translating business demand into efficient, scalable operations that balance cost, service, and customer experience. This position owns end-to-end warehouse operations including daily execution, strategic planning, partner management, and continuous improvement. You'll shape the future state of our fulfillment network by evaluating capacity needs, leading RFP processes, and implementing scalable operating models. Working closely with Planning, Merchandising, Transportation, Technology, and Finance, you'll convert sales forecasts into executable capacity plans while driving performance and operational readiness across all channels.

Requirements

Minimum 6 years of experience in warehouse, distribution, or fulfillment operations.
Proven experience managing warehouse operations and 3PL partners.
Strong understanding of DTC, retail, and wholesale omnichannel fulfillment environments.
Proven experience designing multi channel warehouse operating models that improve efficiency and scalability, including pre packing, carton level storage, and other channel optimized fulfillment strategies.
Demonstrated experience with capacity.
Hands on experience with WMS platforms, operational reporting, and KPI management.
Strong financial acumen with experience owning operational budgets.
Ability to lead through influence and operational authority.
Strategic builder with a strong operational foundation.
Data driven decision maker with a continuous improvement mindset.
Comfortable owning outcomes in a complex, multi partner environment.
Strong communicator who can influence and align external partners.
Highly accountable, proactive, and execution focused.
Thrives in a fast paced, growing business environment.

Responsibilities

Warehouse Strategy and Network Design
Define and execute the overall warehouse strategy across short, mid, and long term planning horizons.
Shape the future state of the warehouse and fulfillment network to support business growth, channel expansion, and service expectations.
Lead network evaluation and partner selection initiatives including RFPs, contract negotiations, and onboarding of new 3PL partners.
Assess capacity, geography, and operating models to ensure the network is scalable, resilient, and cost effective.
3PL Performance and Governance
Own the operational relationship with all domestic and international 3PL partners.
Establish and manage SLAs, KPIs, and performance standards across warehouse operations.
Lead regular business reviews focused on service, cost, throughput, inventory accuracy, and continuous improvement.
Drive accountability and corrective action plans to address performance gaps.
Daily Distribution Operations
Own daily distribution operations including receiving, storage, picking, packing, and outbound shipping.
Ensure consistent execution during peak periods and high volume events.
Drive labor efficiency and throughput optimization in partnership with warehouse operators.
Forecasting, Capacity, and Operational Readiness
Translate sales and channel forecasts into warehouse capacity, labor, and throughput plans.
Lead capacity planning to ensure facilities and partners are prepared for seasonal and long term demand.
Identify operational risks and constraints and implement mitigation plans in advance.
Cost Management and Financial Ownership
Own the warehouse and 3PL operating budget including labor, storage, fulfillment, and value added services.
Optimize spend through improved labor planning, process improvements, and network efficiencies.
Partner with Finance to track performance against budget and identify cost reduction opportunities.
Inventory Control and Accuracy
Own inventory control, accuracy, and compliance across all warehouse locations.
Ensure strong operational controls across receiving, storage, cycle counting, and inventory movement.
Drive continuous improvement in inventory accuracy to support planning, fulfillment, and financial integrity.
Systems and Reporting
Own the WMS and related warehouse systems including reporting, enhancements, and process alignment.
Partner with Technology teams on system improvements, integrations, and new capabilities.
Develop and maintain reporting to track service levels, labor efficiency, throughput, and cost performance.
Process Improvement and Strategic Initiatives
Lead strategic initiatives focused on process improvement, system enhancement, and cost reduction.
Advance pre pack, cross dock, and value added service strategies to improve speed and efficiency.
Champion a culture of operational excellence and continuous improvement across warehouse partners.
International 3PL Operations
Oversee international warehouse and 3PL operations including global storage, replenishment, and fulfillment strategies.
Ensure international operations support growth, service goals, and inventory flow requirements.