Sr. Manager, UX User Research

Fidelity Investments • Jersey City, NJ

3d • $85,000 - $171,000 • Hybrid

About The Position

The Role Are you motivated by uncovering user insights and shaping digital experiences that make a measurable impact? Do you thrive at the intersection of research, strategy, and cross‑functional collaboration? In this role, you will help inform the UX vision across highly visible Fidelity Institutional marketing websites—informing strategic decisions and elevating digital interactions that support our clients and business outcomes. Join us and help shape the future of how institutional clients engage with Fidelity. The Team Our Digital User Experience team is part of the Fidelity Institutional Marketing organization, supporting a broad range of institutional clients—including consultants, defined benefit and defined contribution plan sponsors, endowments, and financial advisors. We design and optimize digital experiences that showcase Fidelity’s extensive investment management capabilities. We are committed to a culture of learning, mobility, and collaboration. We work closely with partners across marketing, product, technology, and analytics to deliver relevant, data-based digital experiences. We strive to cultivate an inclusive environment where diverse perspectives are valued and where our people can grow, contribute, and make an impact.

Requirements

• Your background includes conducting qualitative and quantitative user research, usability testing, competitive assessments, heuristic evaluations, journey mapping, and persona development.
• You can interpret website analytics to identify user needs and prioritize opportunities for improvement.
• You are skilled at creating or informing the development of UX artifacts—such as wireframes, journey maps, and user flows—and you can support end‑to-end validation activities, including designing studies, building research in various platforms, and coordinating participant recruitment.
• Your strong synthesis and communication skills enable you to share insights in clear, accessible formats for a range of audiences.
• You collaborate successfully with business partners, product owners, designers, and analytics partners to clarify goals and inform experience strategy.
• A degree or equivalent experience in UX, HCI, or a related field supports your success in this role.

Nice To Haves

• Experience working in digital marketing, personalization, or lead‑generation environments is valuable, as is proficiency in tools like Figma and having a talent for rapidly learning new research platforms.

Benefits

• We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.
• These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level