Sr. Manager, US Marketing Operations

The businesses of Merck KGaA, Darmstadt, Germany•Boston, MA

About The Position

Do you have a passion for driving change in a dynamic world of biotech and pharmaceuticals? Are you ready to shape the future of a cutting-edge company by revolutionizing its operational landscape? If so, we're seeking an exceptional Senior Manager of Marketing Operations to be a critical member of the new Marketing Operations CoE within our innovative organization. The Sr. Manager will provide end-to-end operational leadership and drive continuous improvement across HCP and Speaker Contracting, Advisory Boards, Speakers Bureau, Sponsorship & Congress Management, Print & Fulfillment, and MLR Operations across four therapeutic areas. This is an impactful opportunity for a detail-oriented marketing operations leader who thrives in a fast-paced pharmaceutical environment and is passionate about driving operational excellence behind high-performing brands. This role will involve a high-level of cross-functional collaboration, strategic thinking, creative problem solving and project management skills. It requires the selected individual to become a champion for evolving processes and operations to be more efficient and effective for internal and external stakeholders. Cross-functional partnership will include but is not limited to marketing, sales, compliance, medical, legal, regulatory, finance and professional organizations.

Requirements

Bachelor’s degree required
6+ years’ experience in pharmaceutical/biotech marketing operations, commercial operations, agency operations, meeting management, project management or related fields.
Demonstrated expertise in compliant promotional operations and cross-functional stakeholder management (including MLR-facing work).
Proven project and vendor management skills include budget management, planning, prioritization, objective setting, and logistics execution.
Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing.
Proven ability to collaborate with cross-functional teams.
Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Sharepoint
English required; other language skills may be considered a plus.

Nice To Haves

Project Management certification.
Experience with Veeva PromoMats or similar review system.
Strong analytical and organizational abilities.
Ability to think strategically and work independently, with presentation skills.
Demonstrated ability to prioritize and manage multiple projects and effectively influence, collaborate, and communicate with internal and external partners.
Excellent interpersonal skills, negotiation, and leadership skills.
Comfortable working in a fast pace and high expectation organization where the focus is on both what you do, and how you accomplish your goals and objectives.

Responsibilities

Manage the comprehensive HCP & Patient contracting and payment process for all engagements, ensuring compliance and adherence to policies.
Serve as internal subject matter expert for HCP & Patient engagements, training employees on all processes/SOPs/systems as needed.
Lead end-to-end operational planning and execution of HCP and Patient Ad Boards.
Ensure proper contracting, honoraria calculations, documentation and payment processing for all advisors.
Manage all logistical operations for live or virtual ad boards.
Oversee vendor partners to ensure seamless execution, accuracy and timeliness.
Lead all aspects of vendor management for speaker bureau operations, reporting, program logistics and budget management.
Ensure compliance with HCP engagement policies, process and programs in close collaboration with Compliance, Legal and Business Operations partners, and help ensure audit preparedness and operational excellence.
Oversee daily operation and continuous improvement of sponsorship process.
Partner with internal stakeholders on approval system optimization and development of end-user training guides.
Act as main point of contact with association, which includes but not limited to communication sponsorship commitment, manage sponsorship payment and fulfillment of sponsorship benefits.
Lead complex, cross-functional planning teams to successfully manage the execution of all benefits within each sponsorship.
Lead and optimize MLR processes, including guidance to MLR coordinator, develop and maintain training guides, and partnership with US Regulatory and Global Veritas (PromoMats) Teams.
Partner with Head of US Marketing Operations on expedited review needs, GenAI optimization and content transformation scalability.
Oversee vendor partner to ensure streamlined operations for new item set-up, printing, fulfillment, destruction and reporting.
Oversee the release, updates, and expiry of promotional materials via Veritas (Veeva PromoMats) and other fulfillment services.
Manage the ordering portal, ensuring accurate inventory and a positive end-user experience.