Sr Manager, Transportation

C&S Wholesale Grocers • Stockton, CA

71d • $85,420 - $113,100

About The Position

The Senior Manager of Customer Operations will lead a team of detail-driven associates in the planning and execution of customer delivery schedule creation, maintenance, and quality control activities to support steady state, holiday, start-up, acquisition, and BCP. This role will be accountable for provoking and driving efficiency gains in operations through scheduling and configuration optimization and successful completion of integrating new business into the overall network. The Senior Manager of Customer Operations will work with systems teams, the national routing group, and project managers to improve the customer experience and operational execution, as well as coordinate special projects as necessary to support the company's strategic programs.

Requirements

• 5-7 years of experience in transportation management of direct store delivery planning and schedules.
• 5-7 years of experience using the Oracle platform and Transportation Management Systems (TMS) software.
• 5-7 years of experience managing and providing direction to a team on a day-to-day basis to achieve company goals and objectives.
• 5-7 years of proven success in a customer-facing role and ability to align the team workflow to enhance the customer experience.
• Bachelor's Degree in Business Analytics.

Nice To Haves

• Experience with Manugistics.
• Strong analytical and process improvement skills.
• Detail-oriented with superior customer service and engagement skills.

Responsibilities

• Manage customer delivery schedule adjustments and manage holiday planning and BCP.
• Lead quality control and process improvement efforts to optimize team workflows.
• Lead efforts to evaluate billing schedules and delivery windows to generate cost savings while meeting customer expectations.
• Represent the department as a subject matter expert in meetings and projects.
• Research and provide routing solutions for mergers, acquisitions, startups, and new customer onboarding.
• Execute special projects as needed.
• Build and enhance relationships with internal and external stakeholders (Transportation, Warehouse, Project Teams, Sales, Customers, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree