Sr. Manager, Top Customer (West Coast)

Saks Fifth Avenue • CA

108d • $119,000 - $155,000

About The Position

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail. Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.

Requirements

• 5–7 years of experience in luxury retail, client development, or customer experience strategy.
• Strong understanding of high-value client behaviors and luxury selling practices.
• Ability to build strong cross-functional relationships across field and corporate teams.
• Excellent communication, presentation, and organizational skills.
• Data-driven and able to translate insights into action.
• Highly motivated, detail-oriented, and adaptable in a fast-paced environment.
• Willingness to travel within the NY & Metro Region as needed & domestically and internationally for client experiences.

Responsibilities

• Review, analyze, and interpret top customer data and opportunity lists to identify key growth areas.
• Design and implement strategies that elevate relationships with high-value clients, ensuring meaningful engagement and measurable retention.
• Serve as the regional leader and liaison in executing Saks’s global top customer strategy and experiences.
• Partner with store leadership, personal stylists, and associates to activate strategies that align with local client needs.
• Champion clienteling best practices and ensure the region’s top clients are consistently prioritized.
• Collaborate with store and corporate teams to plan and execute exclusive activations, events, and experiences for top clients.
• Ensure targeted client attendance and robust follow-up to maximize the impact of each engagement.
• Translate central client development strategies into tailored regional execution plans, adapting as needed for each store and market.
• Act as the regional subject-matter expert and point of contact for all top customer-related initiatives.
• Represent the voice of the region in cross-functional forums, sharing feedback, insights, and best practices.
• Deliver regular performance updates to leadership, highlighting retention, engagement, and growth results.
• Track and analyze KPIs related to client spend, engagement, and retention.
• Share insights and recommend action plans to accelerate performance and exceed regional goals.

Benefits

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental).
• An amazing employee discount.
• 401(k) retirement plan.
• Basic life insurance.
• Supplemental life insurance.
• Disability insurance.
• A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees