Sr. Manager, Technical Program Management

Alkami Technology•Bentonville, AR

1d•Remote

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! We are seeking a Senior Manager of Technical Program Management (TPM) to lead a high-performing team within Alkami’s Technology group. This leader will drive the execution of complex, cross-functional initiatives, bringing a strong technical foundation and execution excellence to the organization. The Senior Manager will ensure programs are successfully defined, executed, and delivered—not just tracked. By combining technical depth with strategic program leadership, this role enables proactive decisions, tighter alignment, and a more resilient engineering organization. The ideal candidate has built software themselves, transitioned into program leadership, and thrives in unstructured environments while balancing short-term delivery with long-term strategic goals.

Requirements

Technical Background: Experience building software and a strong understanding of scalable platforms, cloud (AWS), CI/CD, and SDLC practices.
Tooling Proficiency: Expert-level use of Atlassian Jira/Confluence, GitLab, and relevant automation tools.
Methodologies: Deep understanding of Agile (Scrum, Kanban, Lean, XP) and Waterfall methodologies.
Quality Focus: Skilled in release management, test automation, performance/quality, and productivity metrics.
Communication: Exceptional communicator able to explain complex technical matters clearly to diverse audiences.
Collaboration: Highly collaborative, empathetic, and able to thrive in ambiguous environments.
Minimum Experience 8+ years in technical roles within software development organizations.
Program Leadership 5+ years as a TPM or Program Manager managing large, complex initiatives.
People Management 5+ years leading TPMs or Program Managers, including hiring and mentoring.
Education Bachelor’s degree in Computer Science, Information Systems, or related field (MBA or Master's preferred).

Nice To Haves

FinTech or BankTech industry experience.
Knowledge of financial/banking platform technologies.
Familiarity with scripting or automation to improve program management efficiency.

Responsibilities

Team Leadership & Mentorship
Hire and Grow: Recruit, mentor, and develop a team of Technical Program Managers.
Framework Implementation: Apply and refine a TPM framework that balances lightweight processes with rigorous delivery discipline.
Lead by Example: Earn trust by being hands-on with critical programs, "rolling up your sleeves" rather than just delegating tasks.
Program & Portfolio Leadership
End-to-End Execution: Drive the planning and execution of large-scale, cross-functional initiatives across various departments.
Metrics & KPIs: Define program success metrics and track KPIs to enable data-driven decision-making for leadership.
Transparency: Provide clear visibility into risks, trade-offs, and delivery progress for all stakeholders.
Cross-Functional Alignment
Strategic Partnerships: Partner closely with Product, Security, and Engineering to align execution with business priorities.
Communication Hub: Serve as a central point of contact, ensuring stakeholders are consistently informed, aligned, and engaged.
Conflict Resolution: Drive critical decisions and resolve conflicts across competing priorities and resource constraints.
Strategic Execution & Improvement
Roadmap Management: Translate technology strategy into actionable delivery roadmaps.
Process Optimization: Improve and adapt SDLC/PDLC processes, including Agile and DevSecOps practices.
Quality Advocacy: Champion release quality, test automation, and performance readiness.
Balanced Delivery: Manage tactical commitments while maintaining a focus on long-term strategic objectives.
Influence & Change Management
Best Practices: Guide teams across Alkami to embrace TPM best practices and scalable processes.
Engineering Maturity: Introduce practices that elevate engineering maturity over time.
Change Leadership: Lead change management efforts surrounding new delivery practices and workflows.