Sr Manager, Tech Deployment

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewTechnology is essential for running great restaurants and is a critical element of every major initiative at McDonald’s. Over the next three years, we will modernize much of this technology as we deploy our new Restaurant Platform across the US, including our POS and back-office hardware, network infrastructure, and digital menu board hardware. We are seeking a highly skilled Senior Manager to lead the deployment of our restaurant technology platform across all US restaurants over the next three years. This role will oversee three critical initiatives forming the new platform's core, ensuring successful implementation, integration, and adoption. The responsibilities of this position will overlap and integrate to encompass the complete deployment process, starting with restaurant readiness and concluding with the successful deployment of all three initiatives. This role reports to the Director of Technology Deployment. Overarching Role Accountability: · Own the end‑to‑end execution of the DMB deployment across all ~14,000 US restaurants, ensuring: · Every restaurant is accounted for, sequenced, and has a clear deployment plan · Deployment plans are fully aligned with readiness, so restaurants are operationally prepared ahead of install · Execution meets schedule, cost, quality, and restaurant‑experience standards · This role is accountable not just for activity, but for deployment outcomes at scale.

Requirements

Bachelor’s degree in Information Technology / Computer Science / Engineering or a related field.
Proven experience managing large-scale technology deployments, preferably in the restaurant or retail industry.
Strong leadership and team management skills.
Excellent project management and organizational abilities.
Effective communication and stakeholder management skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
To be a change agent and have a strong passion for improving the process
Retail technology experience with a focus on operations in a highly distributed environment
Broad experience across the IT SDLC, including development, deployment and support, as well as multidisciplinary expertise in financial, vendor management, communications and driving results in a global organization
Strong ability to partner, negotiate and influence peers and other technology leaders, leaders from other functions, and owner/operators

Responsibilities

Execute against the overall deployment strategy of the new technology platform.
Oversee all aspects of deploying up to three critical initiatives, ensuring alignment with overall project goals and timelines.
Coordinate the rollout schedule, ensuring minimal disruption to restaurant operations.
Align deployment plans with organizational goals and timelines.
Manage scope, budget, and resources to ensure timely and cost-effective delivery.
Engage with and manage the relationship with all required third-party suppliers, monitoring supplier performance to ensure timely delivery of products and services.
Coordinate with suppliers to resolve any issues or delays that arise during the deployment process.
Foster strong relationships with suppliers to ensure collaboration and alignment with project goals.
Collaborate with key stakeholders, including executive leadership, restaurant owner/operators, and Technology teams, and provide regular updates.
Foster strong relationships with stakeholders to ensure their needs and expectations are met.
Identify potential risks and develop mitigation strategies to address them proactively.
Monitor and manage risks to minimize the impact on deployment.
Aid in developing and implementing a change management plan to ensure a smooth transition to the new technology platform.
Support training and support to facilitate adoption and minimize disruption.
Monitor the performance of the new technology platform post-deployment to ensure it meets the desired outcomes.
Gather feedback from users and stakeholders to identify areas for improvement and drive necessary adjustments.
Promote a culture of continuous improvement by encouraging feedback and regularly reviewing processes and outcomes.