Sr. Manager, Supplier Quality

Hims & Hers

110d

About The Position

As the Sr. Manager, Supplier Quality, you will be instrumental in ensuring the consistent delivery of high-quality materials and components from our supplier network. You will serve as the primary point of contact for supplier quality issues and will collaborate closely with cross-functional teams including Sourcing, Product Development, Operations, and Supply Chain. This role requires a hands-on, detail-oriented and organized individual with a strong background in overseeing contract manufacturing organizations (CMO), auditing 503A pharmacies and 503B outsourcing facilities, quality systems, risk mitigation, and continuous improvement.

Requirements

• Bachelor’s degree in life sciences, engineering, or related field; Master’s degree preferred.
• 8+ years of progressive experience in quality within regulated industries (pharmaceutical, biotech, medical device).
• 5+ years of hands on experience conducting supplier audits, ideally at 503A/503B Pharmacies.
• 3+ years of experience overseeing contract manufacturing operations (CMO).
• 3+ years of experience in a managerial role.
• Strong knowledge of global GxP requirements (21 CFR Part 11, USP, ISO 13485, ICH Q10, etc.).
• Strong executive presence with the ability to influence senior stakeholders and decision-makers.
• Professional certifications such as ASQ CQE, CQA, PMP, or Lean Six Sigma Black Belt preferred.
• Strong communication, negotiation, and interpersonal skills that enable effective collaboration with both suppliers and internal cross-functional teams.
• Experience managing multiple projects and tasks simultaneously with high attention to detail and effective coordination across departments.
• Ability and willingness to travel domestically and internationally up to 30% for supplier audits, and company meetings.
• Proven success in regulatory inspections (FDA, EMA, ISO) and inspection readiness activities.

Nice To Haves

• Professional certifications such as ASQ CQE, CQA, PMP, or Lean Six Sigma Black Belt preferred.

Responsibilities

• Provide quality oversight of external suppliers and Contract Manufacturing Organizations (CMOs) across both 503A and 503B operations.
• Develop, negotiate, and maintain comprehensive Quality Agreements with all external partners.
• Perform regular audits and assessments to evaluate supplier capabilities and compliance, and follow up with improvement plans, as needed.
• Facilitate data-driven supplier performance reviews with internal and external stakeholders.
• Collaborate with suppliers and internal stakeholders to investigate and resolve quality issues using structured root cause analysis and corrective action methodologies.
• Establish, monitor and report on key supplier quality metrics.
• Monitor suppliers’ compliance status and ensure all supplier qualification documentation is current.
• Partner with Sourcing and R&D during early development phases to support new product introductions and ensure supplier quality readiness.
• Identify and escalate quality concerns and risks in the supply chain using structured risk management processes.
• Drive continuous improvement initiatives across the supplier quality program, leveraging tools such as Six Sigma, Lean, or root cause analysis.

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees