Sr. Manager, Store Operations

Fresh Thyme Market•Downer's Grove, IL

17d•$100,000 - $157,500•Hybrid

About The Position

If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we’d like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team! Fresh Thyme Rewards Weekly pay Scheduling flexibility Paid parental leave Team member discount Career growth opportunities This role oversees cross-functional projects to improve sales growth, expense management and efficient labor management. It collaborates with internal partners on new initiatives and training, supports business growth and profitability, and manages labor strategy, scheduling, facilities management, and store expenses. Position will follow a hybrid schedule: Monday-Wednesday in Downer's Grove IL office, Thursday-Friday remote. Travel is expected to stores. This job profile is not exhaustive of all responsibilities for this position; additional duties may be assigned as needed.

Requirements

Bachelor’s degree required
Minimum of five years of progressive experience in store operations.
Experience in organizational management, including handling multiple priorities with attention to detail.
Project management experience.
Interpersonal skills and ability to work with cross-functional teams.
Ability to lead through influence and resolve conflict.
Knowledge of change management processes.
Experience addressing complex issues across functions using data and analytics.
Communication skills in both oral and written formats across all organizational levels, including upward communication.
Organizational agility and flexibility.
Ability to assess urgency and allocate resources appropriately based on priority.

Responsibilities

Executes strategic initiatives across regions by collaborating effectively with multidisciplinary and cross-functional teams to ensure all tasks and projects are meticulously planned, organized, and delivered with precision.
Focuses on activities that align with long-term business objectives, such as scheduling optimization, facility cost reduction, and supply expense management for all store operations.
Participates in decisions regarding investments, promotional and merchandising strategies, and project timing, ensuring comprehensive collaboration and oversight throughout rollouts.
Coordinates and develops company programs in partnership with operations, merchandising, marketing, and other key stakeholders.
Serves as a gatekeeper for various initiatives within designated areas of responsibility; actively contributes to investment decisions and project timelines, guaranteeing appropriate collaboration and supervision during implementation.
Provides strategic direction for all service-related processes, programs, and technology, ensuring regulatory compliance.
Oversees store scheduling, service-related projects, activities, and deliverables.
Manages all labor initiatives to support operational efficiency while driving sales growth, partnering with the Operations team to achieve labor targets through effective reporting, utilization of tools, and communication of best practices.
Directs the Facility team by overseeing maintenance and repair activities for grocery store facilities and equipment, including defining project scope, soliciting bids, coordinating and supervising work, inspecting completed projects, and managing payments.
Cultivates a culture that promotes teamwork and employee engagement, inspiring a commitment to customer service, supporting colleagues, and fostering competitive success.