Sr. Manager, SRE

iCIMS • Holmdel, NJ

119d • $150,000 - $200,000

About The Position

We are seeking an exceptional Senior Manager of Site Reliability Engineering (SRE) to lead our global SRE organization and drive operational excellence across our multi-cloud SaaS platform. This role is critical to our mission of delivering reliable, scalable, and performant solutions to thousands of customers worldwide. The successful candidate will lead distributed teams across the US, Ireland, and India while ensuring optimal customer outcomes through proactive issue prevention and rapid incident resolution. Success Metrics include Customer Impact, Reliability, Team Growth, Proactive Prevention, and Cross-functional Collaboration.

Requirements

• 15+ years in SRE, DevOps, or Infrastructure Engineering roles with 5+ years in senior positions
• Proven track record of scaling global engineering teams across multiple time zones
• Experience leading teams through high-stakes incident response and customer escalations
• Strong organizational skills with ability to influence cross-functional stakeholders
• Deep expertise in multi-cloud environments (AWS primary, Azure secondary, GCP preferred)
• Extensive experience with containerization, orchestration, and modern deployment practices
• Strong background in database technologies
• Proficiency with observability tools (New Relic, Grafana, Sumo Logic, or similar)
• Experience with large-scale Java applications and legacy system modernization
• Demonstrated success implementing SRE principles in large-scale production environments
• Experience with ITIL, incident management frameworks and tools
• Background in establishing and maintaining SLAs for enterprise SaaS products

Nice To Haves

• Background with authentication systems (Auth0, Okta, SAML, OAuth)
• Experience with API management platforms and integration architectures
• Previous exposure to CDN optimization and global content delivery
• Relevant certifications in AWS, Azure, or SRE practices

Responsibilities

• Lead and scale a global SRE organization spanning multiple time zones (US, Ireland, India)
• Develop and execute SRE strategy aligned with business objectives and customer success metrics
• Drive cultural transformation toward reliability-first engineering practices across the organization
• Partner closely with Customer Success to ensure customer-centric approach to all SRE initiatives
• Establish and maintain SLAs, SLOs, and error budgets that balance reliability with feature velocity
• Lead enterprise-wide incident management, ensuring rapid detection, response, and resolution
• Serve as executive point of contact during critical incidents
• Drive comprehensive root cause analysis (RCA) processes with actionable prevention strategies
• Establish and maintain 24/7 on-call rotation and escalation procedures across global teams
• Develop and execute disaster recovery and business continuity plans
• Provide technical direction for complex, multi-cloud infrastructure spanning AWS, Azure, and GCP
• Oversee reliability engineering for our entire product portfolio
• Lead application performance monitoring initiatives
• Drive modernization efforts and ensure optimal performance across geographically distributed DCs
• Drive best practices in tuning SQL and NoSQL data platforms
• Ensure high availability and performance of services including AWS, Authentication, Integration platforms, BI, API management, and Legacy systems
• Manage reliability for thousands of customers in North America and EU
• Establish observability standardization strategy
• Drive automation initiatives to reduce manual operational overhead
• Implement chaos engineering and reliability testing practices
• Lead capacity planning and performance optimization efforts
• Establish metrics-driven culture with focus on customer impact measurements

Benefits

• Competitive health and wellness benefits including medical, dental, vision
• 401(k) with dependent care
• Short term and long-term disability insurance
• Life and AD&D insurance
• Bonding and parental leave
• Mindfulness resources
• Open vacation policy
• Sick days
• Paid holidays
• Quiet hours each workday
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services