Sr. Manager, Solutions Architecture (Marketing Cloud)

AXS•Scottsdale, AZ

1d•Hybrid

About The Position

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is looking for a talented and motivated leader to join our Product Management team as Sr Salesforce Marketing Cloud Architect. We are looking for someone with a unique combination of technical skills and strategic thinking who can transform complex analyses into solutions within our current ecosystem. You will execute automation, SQL and data transformations to support email, push, in-app and SMS marketing communication initiatives. You will collaborate and work with various teams to design & implement multi-channel campaigns within the marketing ecosystem. You will stitch together complex business requirements and translate them into technical solutions within the Salesforce Marketing Cloud platform and MarTech Platforms. You will document & follow best practices in developing and executing campaigns. You will also mentor and lead a team of engineers, admins, and architects across the Salesforce COE. An ideal candidate will be a self-motivated, independent problem solver who is excited to dive into the details, ask questions, make recommendations, drive results and take a vested interest in developing their team and excelling together. What you’ll be doing: Own, prioritize and deliver a product vision and roadmap that satisfies establishing the strategy, business goals, and customer needs for Marketing Cloud. Own the Marketing Cloud product to success, ensuring customer value is embedded in product utilization Partner with internal business, Lifecycle Marketing and engineering teams to create customer-centric approaches to meet aligned business and customer requirements throughout the product lifecycle (from build, to launch and run) Build a strong relationships within data engineering team to architect, design and maintain the data flows and integrations into the marketing data hub and with all marketing platforms Collaborate with your team to build and align the salesforce marketing cloud product roadmap to the 3-year product vision and strategy for technology within the product organization Own the Marketing Cloud squads product backlog and leads all aspects of ongoing backlog refinement throughout the product lifecycle, using insights and analytics to make informed recommendations and decisions along with delegating and prioritizing work for their team. Work with Product Managers to create and manage artifacts (e.g., product epics and stories in canonical format) that create clarity for the team Participate in the annual planning effort, including budgeting and planning, as well as defining group objectives that support the overall objectives Mentor, grow and ensure team members can visualize and work towards a meaningful career path at the company. Influence and support product management best practices, increasing the value and effectiveness of your team and their outputs. What you'll bring:

Requirements

8-10 years’ experience in Product Management and/or Engineering is required
6+ years’ experience hands on experience with Salesforce Marketing Cloud and other enterprise marketing tools.
Experienced in leading a team of engineers, prioritizing and delegating work.
Strong technical background in marketing technology applications such as CDP, CRM, DSP, and Customer 360
Proficiency in data integration techniques, including ETL, pub/sub, messaging, and eventing
Experience with cloud platforms, such as Google Cloud and Microsoft Azure, and a solid understanding of cloud-based infrastructure and services
Strong technical skills with ability to do hands-on coding with SQL, Python, APEX, AmpScript
Ability to proactively identify and resolve problems in a timely manner; Gather and analyzes information skillfully; Develop alternative solutions; Work well in group problem solving situations
Technically proficient and knowledgeable in architecture that gathers customer information and feeds database solutions that drives and supports CRM strategies

Responsibilities

Own, prioritize and deliver a product vision and roadmap that satisfies establishing the strategy, business goals, and customer needs for Marketing Cloud.
Own the Marketing Cloud product to success, ensuring customer value is embedded in product utilization
Partner with internal business, Lifecycle Marketing and engineering teams to create customer-centric approaches to meet aligned business and customer requirements throughout the product lifecycle (from build, to launch and run)
Build a strong relationships within data engineering team to architect, design and maintain the data flows and integrations into the marketing data hub and with all marketing platforms
Collaborate with your team to build and align the salesforce marketing cloud product roadmap to the 3-year product vision and strategy for technology within the product organization
Own the Marketing Cloud squads product backlog and leads all aspects of ongoing backlog refinement throughout the product lifecycle, using insights and analytics to make informed recommendations and decisions along with delegating and prioritizing work for their team.
Work with Product Managers to create and manage artifacts (e.g., product epics and stories in canonical format) that create clarity for the team
Participate in the annual planning effort, including budgeting and planning, as well as defining group objectives that support the overall objectives
Mentor, grow and ensure team members can visualize and work towards a meaningful career path at the company.
Influence and support product management best practices, increasing the value and effectiveness of your team and their outputs.