Sr Manager, Solution Architect

About the position

Visa’s Acceptance Solutions Professional Services (ASPS) solves problems and accelerates innovation and growth for merchants, acquirers, partners, and payment technology providers by providing a range of services including consulting, technology, and business transformation, developing target state architectures, customer journey mapping, solution development, product acceleration, development, testing, migration, implementation, and value realization. We are looking for a passionate, dynamic and customer focused Client Solution Architect to join Visa’s Acceptance Solutions Professional Services team. The Sr Manager, Solution Architect role will report into the Sr. Director within the Acceptance Solutions Professional Services team. The ideal candidate is a motivated self-starter who can work independently in a fast paced, ambiguous environment with limited supervision, a fast learner, a highly effective communicator with strong ability to influence the solution architecture with internal stakeholders and external clients and be able to provide direction when needed to junior architects, consultants, and analysts in the project team.

Responsibilities

• Conduct workshops, identify client needs, elicit insights and drivers behind the needs, design solutions that meet the client needs considering all vectors that might impact the solution including but not limited to Visa’s Acceptance Platform strategy and direction, client ecosystem, desired time-to-market, and global market applicability.
• Understand current state architecture, define future state vision, and target state architectures, define solutions, and build roadmap of prioritized features to meet client requirements both on and off the Visa Acceptance Platform.
• Act as the technical champion within Visa to advocate for clients while managing client expectations and delivery timelines.
• Provide thought leadership on payments and commerce-related matters to develop a vision for specific areas of solution.
• Initiate solution ideation and execution to drive the creation of new solutions with CyberSource solution owners and product managers.
• Produce Solution Documents and other artifacts that detail functional and non-functional requirements, solution design including flows, business architecture diagrams, user experience, impacted components, relative prioritization of desired feature sets, acceptance criteria etc.
• Partner with Product Development Systems Architects to ensure all client solutions align with long-term platform architecture strategy.
• Collaborate with Client-facing teams and coordinate with Visa Acceptance Solutions Professional Services Engagement Managers and Solution Engineers Managers to own all technical payment related client deliverables.
• Manage client evolution for new launches including further solution design, training and operational processes for solution launches.
• Engage Product Managers, Sales Engineers, Developers, Product Support, Partners, and External vendors on solution scoping and business case creation.
• Drive coordination with core product teams to prioritize product changes and feature enhancements.
• Support a sustained level of involvement in the internal and external testing of all products, solution, and feature releases.
• Maintain high level of expertise across Visa Acceptance Solutions’ products and solutions.
• Stay abreast of evolving payment technologies, innovations, and strategic partners.

Requirements

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.
• Payments and Financial Services and Technologies consulting background and experience.
• Extensive experience in defining and designing business and technical solution architecture.
• Experience in designing solutions in payment services industry.
• Experience implementing and enabling technology solutions with merchants, acquirers and payment technology providers.
• Experience of working and in-depth understanding of e2e payment processing solutions across the payment life cycle.
• Excellent problem-solving skills and the ability to analyze complex systems.

Nice-to-haves

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Experience in API definition and design.
• Proficient in diagramming and visual collaboration tools such as Visio, Mural etc.
• Experience in using UI frameworks.
• Advanced understanding of banking, payment card systems, payment methods and merchant acquiring and processing globally.
• Detailed and demonstrated experience in eCommerce, mobile and point-of-sale technologies.
• Understanding of Fraud Management, PCI, Product Management, and Marketing Principles.
• Current knowledge of emerging payment trends, players, and competitive landscape.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program