Sr Manager, Software Engineering

PayPal • San Jose, CA

2d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job manages software development projects, implements processes, ensures project delivery, analyzes technical issues, collaborates with stakeholders, and communicates technical issues with non-technical audiences. It involves setting operational targets and driving operational rigor. Job Description: Essential Responsibilities: Directly manages software development projects (including program management) and execution through individual contributors. May also lead project teams across platforms or groups Implements processes to drive strong operational hygiene for all components and systems within their group Responsible for the delivery of projects, including quality and timeliness, that impact their domain and potentially one other Demonstrates strong tactical ability by managing the roadmap for a scrum team responsible for technical issues of diverse scope where analysis requires an understanding of current business or tends Competent at communicating technical issues with non-technical audiences Analyzes multiple sources of information and identifies & resolves complex technical, operational, and organizational problems relating to software development. Collaborates with direct team, managers in org, stakeholders such as Product Owners & PMO About the Team The Tech Intelligence team builds internal dashboards, tools, and automation that provide visibility into the operational health of our engineering organization. Our mission is to make engineering performance measurable, transparent, and continuously improving. We partner closely with internal development teams to surface meaningful insights around delivery, quality, reliability, and efficiency — and we build systems that help teams act on those insights. The Role We are looking for a technically strong Engineering Manager to lead the Tech Intelligence team. This role blends engineering leadership, product ownership, and stakeholder partnership. Because there is no dedicated Product Manager, this leader will play a central role in shaping the team’s roadmap — defining features, prioritizing work, and ensuring we deliver high-impact solutions that drive measurable operational improvements. This is a hands-on technical leadership role requiring strong architectural judgment, a deep understanding of software development processes, and the ability to build strong partnerships across engineering teams.

Requirements

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 7+ years of software engineering experience
• 3+ years of engineering management experience
• Strong technical background building scalable systems on AWS
• Experience with data pipelines, dashboards, and analytics platforms
• Deep understanding of software development lifecycle (SDLC), DevOps, CI/CD, and engineering metrics
• Proven ability to shape product direction in the absence of a dedicated Product Manager
• Strong communication and stakeholder management skills

Nice To Haves

• Experience building internal developer productivity or engineering intelligence tools
• Experience defining and implementing engineering KPIs (e.g., DORA metrics, release health, reliability indicators)
• Familiarity with data visualization tools and BI frameworks
• Experience influencing senior engineering leadership

Responsibilities

• Directly manages software development projects (including program management) and execution through individual contributors. May also lead project teams across platforms or groups
• Implements processes to drive strong operational hygiene for all components and systems within their group
• Responsible for the delivery of projects, including quality and timeliness, that impact their domain and potentially one other
• Demonstrates strong tactical ability by managing the roadmap for a scrum team responsible for technical issues of diverse scope where analysis requires an understanding of current business or tends
• Competent at communicating technical issues with non-technical audiences
• Analyzes multiple sources of information and identifies & resolves complex technical, operational, and organizational problems relating to software development.
• Collaborates with direct team, managers in org, stakeholders such as Product Owners & PMO
• Provide architectural direction for dashboards, analytics tools, and automation systems built on AWS
• Ensure scalable, reliable, and secure data pipelines and services
• Maintain high standards for code quality, data integrity, and system performance
• Guide technical design reviews and mentor engineers on best practices
• Define and own the team roadmap aligned to engineering organizational priorities
• Identify opportunities to improve operational visibility, developer productivity, and release health
• Translate stakeholder needs into clear, prioritized features and technical initiatives
• Make trade-off decisions balancing speed, quality, and long-term sustainability
• Build strong, trusted relationships with internal engineering teams
• Act as the primary interface between Tech Intelligence and its internal users
• Proactively gather feedback and continuously refine tools based on user needs
• Communicate insights and outcomes clearly to senior leadership
• Define and track KPIs that measure engineering effectiveness and improvement
• Drive initiatives that reduce cycle time, improve quality metrics, and increase transparency
• Enable data-driven decision making across engineering
• Lead, coach, and grow a high-performing engineering team
• Foster a culture of ownership, curiosity, and customer (internal) obsession
• Drive hiring and talent development aligned with long-term team strategy

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees