Senior Manager - Software Engineering (US Remote)

First Advantage

6d•$150,000 - $175,000•Remote

About The Position

The Senior Manager of Software Engineering is responsible for all the software development within an organization. They manage the engineering teams and team leads, direct software engineering goals and take part in prioritization, and oversee developing, releasing, and maintaining software solutions according to business needs. They must be expert with a variety of the field's concepts, practices, and procedures. The Senior Manager of Software Engineering relies upon extensive experience and judgment to plan and accomplish goals. They perform a variety of tasks and lead and direct the work of others. A wide degree of creativity and latitude is expected.

Requirements

Requires a bachelor's degree in Computer Science or related engineering field or equivalent experience. Master’s degree in Computer Science or related engineering field is preferred.
Minimum of 10+ years experience in the software engineering industry:
Minimum 5+ years’ experience in leading engineering teams of various sizes
Minimum additional 5+ years experience as an individual contributor on an engineering team, preferably using Microsoft technologies
Thorough understanding of the software development lifecycle
Strong track record of leadership and technological innovation and success
Experience developing scalable consumer cloud-based applications
Excellent time management and organizational skills
Experience mentoring with a successful track record in developing team members
Technical expertise in software development activities and lifecycle
Ability to own, troubleshoot, and resolve issues
Strong team leadership experience, preferably in building and mentoring a high performing team
Ability to mentor, develop, and lead leaders within the development organization
Excellent communication and collaboration skills
Strong grasp of database fundamentals
Strong grasp of application server technology

Nice To Haves

Preferred experience managing a distributed team
Experience developing scalable, serverless consumer cloud-based applications in Azure or equivalent CSP

Responsibilities

Managing and leading the software development organization.
Managing projects and leading multiple teams to deliver the software development roadmap on-time with high quality
Architecting and designing large scale systems
Ensuring that the product platforms within the span of control are kept up to date in terms of technology and architecture stack
Mentoring, developing, and leading leaders within the development organization
Assessing the abilities and skills of the teams talent and upgrading that talent where required
Maintaining team morale
Executing on the performance management process
Ensuring proper training for the team both in processes and technical skills
Clearly communicating with both customers and peers on both a technical and non-technical level
Collaborating inside and outside of the organization (including directly with customers)
Interacting directly with customers during meetings
Driving projects with peers and customers to resolution
Establishing and monitoring the appropriate metrics to gauge the performance of the team
Correcting any issues identified by the metrics within the team and collaborating with other functional areas to resolve any upstream or downstream issues which impact the quality of the product or the productivity of the team
Reviewing and improving overall tools and processes to maximize quality and productivity
Implementing the appropriate processes and procedures to ensure optimal issue resolution
Coordinating with the application and customer support organizations to ensure clear processes and providing the appropriate tools to those organization to support the applications and platforms within the area of responsibility
Handling both internal and external escalations
Establishing ownership of escalated issues and driving them to resolution
Coaching and mentoring direct reports on support related activities