Sr. Manager - Software Engineering

Chamberlain Group•Oak Brook, IL

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role leads multiple teams developing and delivering myQ software systems, including web/mobile applications, services, databases, and APIs. The Senior Manager drives a high-quality user experience by solving complex engineering challenges, improving processes, and overseeing project and resource planning. Responsibilities include managing engineering talent, budgets, and project execution while ensuring adherence to established engineering practices. The role provides technical leadership, sets best practices, and leads continuous improvement across middleware development. It also coordinates local and remote consultants and partners closely with marketing, product owners, scrum masters, and other engineering teams.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or related field; an additional 4 years of job related experience can substitute for the bachelor's degree
An advanced degree in directly applicable area of study may substitute for up to two (2) years of job-related experience
8+ years of job-related experience and 5+ years of software development leadership experience
Experience managing teams that deliver at-scale high availability software systems.
Experience in defining architectural specifications to create quality software
Ability to develop innovative, big-picture solutions and long-term vision while simultaneously maintaining meticulous attention to detail in execution and day-to-day operations. You can zoom out to see the forest and zoom in to examine individual trees as needed.
Ability to work autonomously with minimal supervision in situations where processes may not be fully defined, priorities can shift rapidly, and you must chart the path forward. You thrive in dynamic conditions and can provide structure where none exists.
Ability to maintain high performance standards and meet aggressive deadlines even when facing competing priorities, resource constraints, or unexpected obstacles. You have a track record of hitting targets in challenging circumstances.
Ability to design and implement processes, systems, and organizational structures that can grow from supporting small teams to enterprise-wide operations. You anticipate bottlenecks and build for future scale rather than just solving today's problems
Ability to weigh short-term execution needs against long-term strategic objectives, making informed decisions about where to invest time and resources. You understand when to optimize for speed versus perfection.
Ability to gather available data, identify gaps, assess risks, and move forward confidently even when you don't have perfect information. You know when you have enough data to act and aren't paralyzed by uncertainty.
Ability to recruit top talent, create a culture of excellence, provide meaningful development opportunities, and inspire team members to perform at their best. You cultivate an environment where people grow and want to stay.
Ability to comprehend complex technical systems, software architectures, and infrastructure components at a conceptual level. You can engage in technical discussions with engineering teams, understand trade-offs between different architectural approaches, and make informed decisions about technical direction without necessarily writing the code yourself.
Ability to work with technical teams to diagnose issues, understand root causes, and drive resolution of complex problems. You can ask the right questions, follow technical discussions, and help prioritize fixes based on business impact.
Fundamental understanding of how systems communicate, including networking concepts, APIs, data exchange formats, and integration patterns. You can comprehend how different applications and services connect and work together within complex technical ecosystems.

Nice To Haves

Master’s degree in Computer Science, Computer Engineering, or related field
Experience with Atlassian tools JIRA and Confluence as a project administrator and user
Experience in project management
Ability to run a Value Stream Mapping (VSM) event
In depth knowledge of Agile development processes

Responsibilities

Responsible for the day-to-day management of on time, on budget and quality functional project execution for one or more team(s) to ensure system reliability
Responsible for one or more team(s) and/or efforts, and may have one or more managers reporting to them
Responsible for the functional plan, including resource effort, schedule estimate and cost, for new and active projects for one or more team(s)
Responsible for 18-month project forecasting for multiple teams; accountable for direct reports project time accounting
Responsible for the functional design approach and technical feasibility for multiple projects, with input from key technical personnel from a single team
Ensure functional process compliance
Maintain standards-based documentation across various architectural views (Conceptual, Logical and Physical) and tiers (Presentation, Business Logic and Storage)
Responsible for meeting and monitoring key performance indicators (KPIs) for functional group
Ensure Architectural principals and standards are clearly defined, documented, communicated and maintained across project and product lifecycles
Manage the code branching strategy and release process, including verification steps for any mobile application and websites during the development, to QA, to production steps
Maintain and mature multi-platform continuous integration and continuous deployment processes and Tools
Lead continuous improvement initiatives within the functional area
Develop, maintain and execute on a 1–3 year technology roadmap projects
Responsible for annual expense and capital budget planning and tracking for their team
Drive the growth, maturity, and execution of the Engineers and Managers in their teams.
Responsible for the monitoring and/or creation of development plans for members of their teams that improves the core competencies of the individuals and manages performance accordingly.
Review and approve the functional deliverables, pull requests and Change Approval Board (CAB) tickets for all direct reports
Ensure design quality through participation in design reviews for projects supported by team; serve on Change Authorization Board as an alternate as needed
Builds key cross functional relationships with other functional areas in operations and development
Proactively collaborates with the End to End Software Architecture and myQ technical teams to maintain a best-in-class, branded and consumer facing connectivity product experience
Responsible for complying with the security requirements set forth by the Information Security team and the established ISO 27001 Security Roles, Responsibilities, and Authorities Document found in the ISMS Document Library
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.