Sr. Manager, Software Development Engineering

CVS Health • Work from home, CT

83d • $130,295 - $260,590

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. We are seeking a Sr. Manager, Software Development Engineering to lead observability, resiliency, executive reporting, and Level 3+ support escalations for our Sales & Acquisition platform. This role will drive operational excellence for a cloud-native, omnichannel ecosystem-ensuring reliability, performance, and compliance-while partnering with engineering, product, and security teams.

Requirements

• 8+ years in application development or platform engineering, with 3+ years in SRE/observability or production operations leadership.
• Proven experience implementing observability frameworks and incident/problem/change management practices.
• Strong knowledge of resiliency engineering.
• Ability to translate technical telemetry into clear, business-aligned insights.
• Excellent communication and stakeholder management skills.

Nice To Haves

• Master's degree preferred.
• Relevant certifications (AWS, Azure, SAFe) are a plus.

Responsibilities

• Own observability standards: implement metrics/logs/traces, alerting, dashboards, and SLO/SLIs across Sales & Acquisition services.
• Deliver reliability reporting: produce actionable scorecards on uptime, latency, error budgets, and MTTR for leadership.
• Lead resiliency efforts: define fault domains, run failover/chaos tests, and close gaps through prioritized backlogs.
• Manage L3+ escalations: act as escalation point for Sev-1/Sev-2 incidents, coordinate response, and drive root cause analysis.
• Improve change readiness: enforce guardrails and automated health checks in CI/CD pipelines.
• Capacity & cost governance: monitor usage trends and optimize for performance and spend.
• Team leadership: mentor a small team of SRE/observability engineers and embed best practices across squads.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees