Sr Manager, Software Development Engineering & Operations

CVS Health • Richardson, TX

4d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This team directly impacts the lives of our pharmacy customers by creating systems that process prescriptions. The systems we work with process over 10 million scripts a day and is business critical. You can work knowing you are helping many people each day. The Senior Software Manager position reports to an executive director and exists to lead Innovation and Automation Team in the development and delivery of AI/ML-based tools aimed at enhancing operational efficiency across the department. This role will focus 75% on development and delivery management and 25% on operational oversight, ensuring that our projects align with organizational goals while maintaining high standards of quality and efficiency. You will lead process improvement initiatives, innovation and drive continuous improvement efforts across the organization. You will also support the Organization with managing deliverables related to ad hoc internal team management and senior leadership updates, participate in annual budgeting, capital processes and quality improvement activities for the organization.

Requirements

• 7+ years of Information Technology experience including leadership and development management experience in core development, innovation and delivery areas including the following:
• 5+ years of experience leading large or multiple application teams to deliver projects and initiatives effectively
• 8+ years of experience in information technology principles, development methodologies and use of platforms/applications or software products
• 5+ years of experience mentoring and supervising full time employees work and career development; as well as onsite and offshore vendor relationships
• 5+ years of experience in handling customer expectations and relationship building
• 5+ years partnering with architecture, product, and program management teams to influence product development decisions
• 3+ years of experience working on projects using mature CI/CD practices, source control such as GIT, and automated testing
• 2+ years of experience working with large public cloud technologies (e.g., GCP, AWS, Azure, AI and ML)

Nice To Haves

• Health Care and PBM background
• AS400 / IBMi Series experience

Responsibilities

• Development and Delivery Management Lead the development and delivery of innovative AI/ML tools, ensuring alignment with the organization’s strategic goals.
• Manage project planning, resource allocation, and skillset mapping to ensure successful project execution.
• Guide project teams in adhering to technical and functional standards, best practices, and organizational processes.
• Foster a culture of creativity and collaboration within the development team, encouraging innovative thinking and exploration of new technologies.
• Monitor project milestones and deliverables, ensuring projects are completed on time, within budget, and to the required quality standards.
• You should have a deep understanding, follow and provide guidance to project teams and resources on principles, practices and techniques followed within the application area and organization.
• Participate in annual budgeting and capital processes, providing quantitative cost/benefit analyses for projects.
• You will actively participate in recruitment and selection processes for both CVS and vendor candidates, as well as lead onsite and offshore vendor relationships.
• Conduct regular assessments of team performance, providing feedback and support for career development.
• Provide comprehensive feedback on strengths and development areas
• Oversee, review and take action on time sheets for CVS and vendor resource to ensure compliance.
• Commitment to ensuring teams adheres to the highest degree of integrity and Code of Conduct standards
• Foster a positive colleague experience by identifying opportunities for engagement and implementing communication strategies around organizational changes.
• Customer Relationship Management You will consult with business and IT stakeholders during execution of projects to ensure business and IT expectations are being met.
• You will address any challenge or road block to accomplish project goals and expectations.
• You will identify and develop services and service level agreements (SLAs); educate senior leaders on service-related information and continually improve related processes
• Operations Management Develop and implement strategic plans to enhance operational effectiveness and efficiency within the department.
• Collaborate with leadership to identify critical priorities and drive operational change to achieve organizational goals.
• Analyze existing processes to identify areas for improvement, cost reduction, and increased productivity via implementing tools.
• Manage the development and implementation of quality standards, operating policies, and procedures.
• Oversee the planning and financial budgeting processes, ensuring alignment with functional and organizational priorities.
• Monitor key performance indicators (KPIs) to evaluate operational efficiency and identify enhancement opportunities.
• Proactively identify and mitigate risks, communicating progress and challenges to organizational leaders.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager