Sr. Manager, Service Line Primary Care

Fairview Health Services • Saint Paul, MN

56d • Onsite

About The Position

We're looking for a Senior Manager to join the Primary Care Clinic Highland Park location, St. Paul MN. The senior manager plans, Service Linemanages, coordinates and evaluates activities of a large, complex assigned area including resource management, quality, regulatory compliance, educational opportunities, and financial management. Works in partnership with Directors to implement and sustain strategic priorities of the service line.

Requirements

• B.S./B.A. in health care or related field.
• 5 years of progressive leadership experience

Nice To Haves

• Advanced Degree in health care or related field
• Ambulatory Supervisory/Management operations experience

Responsibilities

• Manages the day-to-day operations of large and complex assigned area(s) to ensure support of the mission, goals, and objectives of assigned area(s) and MHealth Fairview Health Services. • Utilizes critical thinking in problem solving, • Serves as a role model for staff. • Manages change using a planned, orderly approach. • Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations. • Delegates appropriate tasks to staff. • Incorporates research findings in planning activities for assigned area(s).
• Responsible for human resources management for assigned area(s) to achieve quality service and positive employee relations. • Implements and communicates Human Resources policies and procedures in a fair and consistent manner. • Selects top talent, matching organizational needs with appropriate skill sets • Conducts timely employee performance appraisals. • Uses corrective discipline in accordance with applicable policy or union contract to mitigate workplace behavior problems for employees • Selects qualified employees for employment according to Human Resources policy. • Monitors employee overtime, absenteeism and takes appropriate action to identify and correct issues. • Ensures completion of training for employees, including orientation, in-services and competency validation as required by regulatory agencies, department and service line standards for employees • Plans and approves unit staff hour schedules according to pre-established parameters.
• Responsible for effective fiscal management of assigned area(s) to ensure proper utilization of financial resources. • Develops and/or provides input into budget for assigned area(s) according to established procedures. • Maintains appropriate staffing levels as evidenced by budgetary analysis and/or unit indicators. • Investigates and suggests alternatives to the established budget based on cost effective use of resources. • Utilizes financial resources within an established budget. Seeks approval for variances as needed. • Pursues cost savings and method for revenue generation within area and responsibility and/or recommends savings for other areas. • Maintains an appropriate inventory of budgeted supplies and equipment that meets the demands of assigned area(s). • Educates patient care team members on financial implications of patient care decisions.
• Implement, teach, and sustain quality and continuous improvement within service line. • Establish a site based approach to continuous improvement that links with service line strategy. • Ensures that a process for collecting, monitoring quality and continuous improvement exists for assigned area. Teach and mentor any tools cascaded by the system, such as the Daily Engagement System to achieve this. • Ensures that there is a plan for course correction of negative conditions that have been determined by collection of quality data on assigned area. • Communicates quality data and to seeks out opportunities to improve patient care and ensures understanding of the data and its importance. • Helps create a culture of quality and continuous improvement through mentoring supervisors and front line staff in these areas.
• Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with MHealth Fairview commitments • Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees. • Continuously builds customer understanding by listening to customers. • Anticipates customer needs, including those with different cultural needs and desires. • Takes action to meet and exceed the needs of all customer groups. • Continuously implements strategies to improve customer satisfaction. • Models appreciation and acceptance of differences. • Provides a welcoming and supportive environment. • Continuously takes action to enhance employee engagement. • Build credibility with medical staff as a champion for patient care and quality

Benefits

• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees