Sr Manager, Service Learning & Development

Thermo Fisher Scientific • Portland, OR

72d

About The Position

Thermo Fisher Scientific values innovation and making a difference. We invest $1 billion annually in R&D to tackle global challenges like cancer treatment, clean water, and forensic science. Our R&D teams enjoy autonomy, resources, and tools for scientific advancement. The Sr. Manager, Service Learning & Development is part of Product Serviceability and Service Readiness within our Central Service Organization, enabling flawless New Product Introduction and getting the service organization ready for all our products. We are looking for a Sr. Manager to lead 3 service delivery teams in 5 Training Centers worldwide and a training development team, which includes training architects. In this role, you will be responsible for developing strategies to improve the technical skills of our Field Service organization to drive Field Self-Sufficiency.

Requirements

• Experience in leading Training Delivery and Development organization.
• BSc or MSc degree in Computer Science, Physics, Electrical Engineering, or related technical field would be desired.
• Experience in project management.
• Leading bigger teams (40+ employees).
• Consistent track record in a similar technical position over 5 years.
• Knowledge of electron microscopy will be an advantage.

Nice To Haves

• Adaptable communication and a proactive approach with a focus on customer service.
• Outgoing personality and influence skills.
• Ability to explain complex technical ideas to different audiences.

Responsibilities

• Optimally drive the process to deploy service strategy and execution in your Learning & Development organization.
• Develop training strategies and coordinate their implementation, while team managers lead all aspects of the actual training development and delivery.
• Responsible for 5 Training Centers globally - driving and growing their training delivery capabilities and throughput.
• Establish and track important performance metrics to measure progress, identify obstacles, and use data to make informed decisions that improve processes and increase efficiency.
• Define quality standards for training programs developed and delivered by the teams.
• Align our training and skill development strategy with organizational goals and industry standard methodologies.

Benefits

• Competitive salary, plus annual incentive bonus and a company stocks program.
• Excellent career progression opportunities with a large and growing global employer.
• Collaborative work in an international environment.
• Strong Team Spirit and Active Career Management.
• Flexibility to work in a hybrid model.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees